Customer Service Representative

4 days ago

Manchester, Greater Manchester, United Kingdom Aspire Recruitment Full time

Customer Service Advisor's

£25,000 or £13.85 per hour

Temp to perm contract, fully remote or hybrid

Monday – Friday shifts scheduled between 8am – 6:15pm,

35 hours per week

Start Date: 27th January 2025

Interview dates 7th and 9th January

We are currently recruiting for a number of Customer Service Advisor that have strong passion for helping people and delivering excellent customer service.

The client is a large award winning Housing Association that receives 3500 inbound calls per day. It is a vibrant and fun department with excellent training and promotion opportunities.

We're looking for someone who can demonstrate strong communication skills and has experience of prioritising and managing their own time.

To be successful you’ll need to be a high achiever who strives to meet and exceed KPIs. This will be measured against the high standards of customer satisfaction If you are up for a challenge, then this role is for you

Key Responsibilities:

  • Be the first point of contact for housing association customers.
  • Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience
  • Provide accurate and appropriate information to customers
  • Keep confidential records of customer interactions, transactions, comments and complaints, using inhouse systems
  • Comply with company policies and procedures
  • Liaise with internal departments where needed
  • Play an active role towards departmental KPI’s and company objectives

Skills:

  • Clear communication skills both written and verbal
  • Excellent listening skills
  • Remain resilient and focused while handling difficult conversations
  • Be able to work in a fast-paced environment and under pressure
  • Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders
  • Able to use positive and empathetic language to influence both internal and external stakeholders
  • Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department
  • Responsible for your own time management and adhering to schedule
  • Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach
  • Target driven to achieve your individual KPI’s and objectives
  • Be responsible for your own learning (seeking advice, support, help and guidance when required

Benefits:

  • Offering home working or hybrid contracts and a competitive annual salary with the potential to earn an additional £1,500 within the first 18 months
  • Strong family-friendly policies
  • Remote working model
  • Committed Learning & Development
  • Annual leave starting from 26 days rising to 31 PLUS bank holidays
  • Excellent Pension Scheme – double contribution up to 6%
  • Generous non-contributory life assurance
  • An Employee assistance programme
  • Great places to work certified 2022
  • Best Workplaces for Women – ranked 45 in the UK


If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.

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