System Support Analyst

4 weeks ago

Northamptonshire UK, East Midlands, United Kingdom Bright Horizons UK Full time

Title System Support Analyst

Salary: £35k-£41k doe

Hours: 37.5 per week / Monday-Friday / Remote

(Attendance in the office 1 x per week)

Job Type: FTC – 12 months

Location: Northampton Head Office


The Role

The purpose of this role is to support the Business and the UK Applications team with system implementation, management, and development. This role is pivotal in ensuring we understand how systems are being used by the business, and how they can be improved going forward. You will need to liaise with various stakeholders to manage and support any system changes, releases, issues, or updates. The work is going to be varied, it gives someone the opportunity to not only contribute to the growth of our business, but also to develop their own skillset.



What We Can Offer You:

Our benefits include, but are not limited to:

  • Flexible working and holiday entitlements
  • Discounted childcare
  • Quarterly Employee Appreciation Weeks
  • Annual gala award evening
  • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
  • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life



Why Bright Horizons?

We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.



What You Will Be Doing:

  • Build up knowledge and become the SME for two key applications (one used by parents and the other used to manage (D365)
  • Learn, understand, and support the end-to-end system change lifecycle (Bright Horizons and vendor)
  • Learn about the tools used to develop, manage, and support change (ADO, TFS)
  • Facilitate workshops with the business if required and ensure findings are documented.
  • Liaise with business owners, system users, service desk, developers, trainers, and vendor as required.
  • Collect data, carryout research, analyse information and document findings for business and the team.
  • Follow through on system issues (verify and investigate) to ensure they are raised correctly and resolved.
  • Manage and own channels of communication to ensure knowledge is shared effectively and at the right time.
  • Promote adoption of system changes and their processes
  • Support UAT activities by helping to develop and refine test plans, test cases and test scripts.
  • Support implementation by working on plans, rollout schedules etc.
  • Produce clear and concise documentation to help convey complex information to a variety of audiences.
  • Provide IT compliance support as and when required (weekly and quarterly user access checks etc)
  • Establish and maintain good working relationships with different areas of the business and with vendors.



What We Are Looking For:

  • Experience working a similar role.
  • Experience working with Dynamics and Apps.
  • MS Office including Word and Excel.
  • Experience of presenting data.



Desired Experience:

  • Previous experience of working in nursery/education environment would be an advantage.
  • Previous knowledge of ADO or something similar.


Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.

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