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General Manager

2 months ago

Lincolnshire, East Midlands, United Kingdom NATIONAL TRUST Full time

You'll be responsible for the overall strategic and operational leadership of the National Trust’s properties within North Lincolnshire – Gunby Estate, Hall and Gardens; Monksthorpe Chapel; Tattershall Castle and Sandilands. The properties welcome over 150,000 visitors and cover 1,500 acres of land including the development of a wetland habitat on the coast. You'll manage a Property Leadership Team across diverse departments. Leading from the front, inspiring, and motivating your team, you'll encourage innovation and turning strategy into daily operations.

What it's like to work here

Reporting to the regionally based Assistant Director of Operations, you’ll be the figurehead of North Lincolnshire, holding key partner relationships on behalf of the organisation, both internally and externally. You'll lead your team operating across a complex and dynamic commercial visitor operation, with exciting plans to deliver more for nature and climate.

What you'll be doing

Leading a team of department heads and working with a large network of national and regional specialists, you’ll develop new ways to engage our supporters, deliver great experiences, meet our conservation requirements, and commercially diversify the estate. You’ll support departments to develop the right priorities, balancing access and conservation while providing the resources and inspirational leadership, ensuring their care, confidence, and capability in delivering our strategy.

Behind all this work sits a strong culture of risk management and compliance. You'll ensure that all our operations are safe and managed to the highest standards and you’ll understand, anticipate, and manage issues that could affect the Trust’s reputation, finances or assets.

The scale of this role means you'll need to be brilliant with finances, people, and projects. You’ll need to know when to delegate, and when to take ownership. Everything you do will be in harmony with our values and ambitions, but it will also make perfect commercial and financial sense.

Some weekend working as well as occasional evenings will be required.

Who we're looking for

We’d love to hear from you if you’re:

  • forward-thinking in your approach to balancing the needs of heritage, nature, and people.
  • someone who understands the need to be highly visible to both your staff and volunteers
  • a natural motivator and coach with an ability to lead through others and help your team achieve their full potential.
  • adept at prioritising and able to keep calm while balancing the urgent with the important.
  • able to focus energy and resources not just on where we can improve the most, but on how we ensure all our supporters feel valued.
  • clear on what makes a great visitor experience and keen to ensure your high standards are evident across the whole portfolio.
  • a skilled communicator, who can build strong relationships within diverse teams, both internally and externally
  • a leader for inclusion, who finds ways to create an inclusive culture.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places.