Reservations Agent

5 months ago

UK, UK, United Kingdom SUSHISAMBA GROUP Full time

Your Role:


The Reservation Agent at SUSHISAMBA® and Duck & Waffle is an important role for the operation of our restaurants, responsible for ensuring our guests have the very best experience from the point of enquiry via telephone and email, as well as contributing towards, and maximising our restaurant sales.


Your Rewards:


As a Reservations Agent we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:


• Highly competitive salary

• 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants

• 28 day’s holiday allowance

• Complimentary meal and drink during shifts

• Cycle to work scheme

• 'Refer-a-friend’ cash incentive scheme

• Employee of the month rewards

• Internal Training and career development

• Pension Scheme – including employer contributions

• Yearly Staff award ceremony and party


Your Requirements:


As a Reservations Agent we would love you to have:


• Availability to work evenings, weekends and most holidays

• Communicating clearly and effectively with guests and co-workers

• Answer telephones in a prompt manner with appropriate scripting

• Answer all email enquiries promptly, accurately and with appropriate templates, if necessary

• Receive and record guests’ dining reservations on Seven Rooms, correctly and appropriately

• Knowledge of IT systems (Seven Rooms Preferred)

• Excellent English spoken and reading skills

• Flexible hours

• Prior industry-related restaurant experience preferred

• Knowledge of restaurant operations, guest relations, written and verbal English language skills

• Ability to multi-task and follow directions

• Must be able to work effectively under pressure

• Must be prompt, courteous and reliable



Your Restaurant:


SUSHISAMBA head office, supports all of company's UK locations including SUSHISAMBA Heron Tower, Covent Garden as well as Duck & Waffle London and Duck & Waffle Edinburgh. Our mission is to create impressive venues, deliver unpredictable, multi-sensory experiences, set trends in the hospitality industry, and place culinary excellence at the core of everything we do.

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