Service Desk Technician

4 weeks ago

Chalfont St Giles UK, Buckinghamshire, United Kingdom Hays Full time

Service Desk Technician

Chalfont

Salary: Up to £25,000


Essential Criteria;


  • Able to work in the UK full time (no sponsorship available).


  • Experience working in an IT/Helpdesk support position, supporting software, hardware, applications (2+ years).


  • Able to travel to Chalfont (five days per week).


  • Able to commit to shift patterns (earliest starting 6am, latest finishing 8pm).


  • Microsoft Office 365 skillset; support, troubleshooting and administration).


Are you passionate about technology and dedicated to delivering exceptional support? As part of the Service Delivery Team, you'll play a vital role in supporting the employees by offering technical assistance for TV, radio, streaming, and IT services.


Job Description


  • Accurately logging incidents into the helpdesk.


  • Speaking to customers to handle requests, troubleshooting issues, and ensuring timely resolution of service requests.


  • Operating a switching matrix, you will form part of the transmission chain, ensuring that correct audio sources reach the desired destination.


  • Your technical expertise will be vital in providing support for laptops, apps, mobiles, and recording studios.


  • Offering hardware, software and application support – troubleshooting, issue diagnosis and resolution.


  • Efficient problem solving, and ability to effectively communicate updates.


Currently using the Microsoft stack, skills with Office 365 are essential (including but not limited to; user permissions, shared drives, back-end administration, licensing, onboarding new users, troubleshooting and fixing bugs.


We are looking for someone with excellent people skills, an enthusiasm for technology and media, who can solve problems with a positive attitude.


At our network operations centre in Chalfont you will work shifts (earliest 6:00am to 2pm and latest finish midday to 8:00pm weekdays), as part of a small and dynamic multi-skilled team supporting and delivering services across the globe. The shift pattern will rotate, allowing for an even spread of early, regular, and late finishes – alongside working from home opportunities.


If you are eager for a challenge while expanding your knowledge across multiple domains, we invite you to be part of our team. Leave the mundane behind and embrace the excitement of working for a dynamic and innovative organisation. Don't miss out on this amazing opportunity.

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