General Manager

3 weeks ago


London, UK, United Kingdom O50C Full time

O50C are excited to be working with one of the UK’s leading residential organisation seeking an inspiring and ambitious General Manager accountable for delivering commercial and financial performance of their properties.

They are responsible for delivering the national operations strategy and associated initiatives within their property setting their own property specific priorities. As the leader of the local property cluster, supported by their cluster management team and regional / central functions – you are ultimately responsible for the team’s engagement, all aspects of safety and security, the cleanliness and condition of the assets, sales and revenue performance, profitability and capital planning, and project execution.


Key Responsibilities


Team Leadership and Development

  • Act as the ultimate brand ambassador, creating a positive community environment
  • Develop and execute the cluster strategy
  • Ensure team adherence to Unite policies and procedures
  • Attract, recruit, and retain top talent
  • Drive employee engagement and maintain a positive work environment
  • Foster a culture of high performance and continuous learning

Operations and Compliance

  • Maintain clean, tidy, and well-maintained environments
  • Ensure assets and equipment are maintained per statutory compliance requirements
  • Conduct required testing, monitoring, and risk assessments for safety and security
  • Execute the five-year capital plan as needed

Commercial Performance

  • Drive achievement of commercial targets (Rental Growth, Occupancy)
  • Lead local commercial initiatives
  • Manage profit and cash generation, signing off on costs and supporting debt collection

Stakeholder Management

  • Maintain positive relationships with higher education partners
  • Fulfil requirements of nomination agreements
  • Cultivate relationships with local communities and groups

Sustainability

  • Understand and champion the sustainability strategy
  • Implement measures to improve environmental and social sustainability


Key Success Metrics

  • Commercial targets (Rental Growth, Occupancy rates)
  • Profit and cash generation
  • Employee engagement scores
  • Compliance with safety and security requirements
  • Execution of capital improvement plans
  • Sustainability initiative implementation
  • Talent retention rates
  • Incident response times for student welfare/safety issues
  • Higher education partner satisfaction
  • 100% statutory compliance at all times whilst passing all NSF audits
  • Employee engagement at all levels across the cluster


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