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Support Delivery Manager
1 month ago
Do you have a passion for leading a technical, global team?
Do you want to help revolutionise motion capture?
Our client is a global leader in developing innovative software and hardware products. Their systems are utilised in an array of industries as well as cutting-edge research fields.
As Delivery Manager, you'll manage customer and internal support across regions, ensuring support leads are equipped to develop their teams. You'll manage teams from support leads to application engineers and customer service engineers to support coordinators, including collaborations with many more
Responsibilities as Delivery Manager:
- Management and motivation of a global Product Management Team.
- Line Management – ensuring goals are being set.
- Helping customers with support - overseeing complex ongoing cases
- Ensuring processes are being followed.
- Working within a budget and reviewing cost reports.
- Attend meetings with externals auditors.
Who would suit this Delivery Manager role?
· Over 5 years of experience in managing a team.
· Experience developing processes within a quality management system.
· Ability to develop SLA KPI and OKR.
· A technical understanding at a high level for software and hardware.
· Good interpersonal and communication skills.
What’s in it for you as Delivery Manager?
· Salary up to £55k
· Hybrid working - Oxfordshire based
· 25 days of annual leave plus bank holidays
· Comprehensive health and life insurance
· Company performance bonus program
Reach out or hit apply to find out more about this Delivery Manager position
Humand Talent Solutions and their clients and associates do not discriminate on any of the following and any terminology that suggests that should be made aware to our business ASAP.
Categories include:
gender
race
religion or belief
disability
age
pregnancy and maternity
marriage and civil partnership
sexual orientation
gender reassignment
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