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IT Support Analyst

3 months ago

Kent UK, South East England, United Kingdom Goaco Full time

IT Support Analyst

Start date: ASAP

Location: Kent, UK

Initially on-site 5 days in office

Permanent, Full Time


UK Applicants only as no sponsorship is provided for this role.


Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients across the public sector. We are seeking a talented IT Support Analyst to join our dynamic team


About the Company:

What we do is simple and unique: by utilising our expertise in technology, we improve people's lives and experiences by producing cutting-edge digital services specific to user needs. Whether it's public or private sector engagement, we make services accessible to everyone.

Offering agile working, competitive remuneration and benefits, and a collaborative group of colleagues to work with and a defined career pathway underpinned by excellent development opportunities.


The Role:

  • Provide 1st line technical support (service desk) to clients via phone, email, or in-person.
  • Troubleshoot hardware and software issues, escalating complex problems to senior team members when necessary.
  • Assist with the installation, configuration, and maintenance of IT systems and networks.
  • Document support activities, including resolutions and troubleshooting steps, in our ticketing system.
  • Educate clients on basic IT procedures and best practices.
  • Collaborate with team members to continuously improve processes and enhance customer satisfaction.
  • Stay updated on emerging technologies and industry trends to enhance technical skills and knowledge.


Requirements:

  • Must have at least 2/3 years of experience with 1st line support.
  • Previous experience in customer service or technical support roles.
  • Proficient in ticket management.
  • Strong interest in IT and technology.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team environment.
  • Basic understanding of computer hardware, software, and networks.
  • Eagerness to learn and develop new skills.
  • Proactive attitude towards problem-solving.
  • Attention to detail and ability to follow instructions.


Preferred Experience:

  • Familiar with Microsoft Azure.
  • Familiarity with ITIL framework and help desk software.
  • Extensive knowledge of Microsoft Products.
  • Knowledge of Microsoft Licences and Tenant Administration.


About You:

  • You are passionate about digital.
  • You take pride in your work.
  • You enjoy solving problems.
  • You work well within a team and independently.
  • You are keen to learn new and innovative technologies.