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Senior Membership Officer

1 month ago

London, UK, United Kingdom CHARITY PEOPLE Full time

Are you an experienced membership professional with a keen eye for detail?

Do you have a passion for leading on the implementation and improvement of a membership administrative function?

If yes, this might be the perfect role for you

Charity People are thrilled to partnering with a leading Chief Executive Association to recruit their new Senior Membership Officer.

This is a permanent role with a salary of £39,156.
This is mostly a home-based hybrid role with some occasional travel to London.

As a senior membership officer you will lead on the planning, implementation and improvement of the association's membership administrative function. You will also be key in making sure our members receive a fantastic level of service throughout their membership cycle. As part of a small team it is vital you have a positive can-do attitude and enjoy problem solving.

Key responsibilities of the role include:

  • To have overall operational responsibility for all aspects of membership administration, working with and though the membership administrator.
  • To oversee the successful implementation of all routine membership activities including mail outs, emails, phone calls and surveys for potential, new, renewing, lapsed, and dropped members and any follow up required.
  • To track general membership statistics and produce weekly, monthly, quarterly and annual reports on progress towards KPIs and targets.

If you have the following attributes, we would love to hear from you:

  • Extensive membership engagement experience.
  • Ability to handle escalated member queries.
  • Excellent CRM skills (ideally Salesforce)
  • Excellent attention detail and detail orientated.

If you're interested in hearing more about this opportunity, please send your CV to Glen at Charity People in the first instance.

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We reserve the right to close the vacancy early if we receive a high volume of applications.