Reservations Agent

JOB TITLE – Reservations Agent
DEPARTMENT – Sales and Revenue
RATE OF PAY - £11.80 per hour plus fantastic benefits and target related bonus
CONTRACT TYPE – Full Time, Permanent
HOURS OF WORK – 37.5

LOCATION – Newport, NP18 1HQJOB ID - REQ5047

OVERVIEW
Our reputation is built on exceptional service, outstanding hospitality and exceeding expectations, all of which depend on the outstanding personalities, performance and professionalism of our exceptional team of people

WHAT ARE WE LOOKING FOR …
Are you a storyteller, team player and memory maker? If yes, why not apply to join our team
Is this you? Someone who is passionate about what they do? A positive outlook and good eye for detail, someone loves working in a fast-paced and dynamic environment with an excellent telephone manner and natural ability to build rapport and skillfully adapt to multiple IT applications

WHAT YOU’LL DO …
As Reservations Agent, you will be taking calls and creating a memorial experience for each guest prior to their arrival. Your responsibilities also include exploring guest needs, assisting with amendments and cancellations, problem solving and using sales techniques to enhance the guest stay across the Collection

WHATS IN IT FOR YOU…
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts, health and wellbeing support and career development opportunities just to name a few we are sure you won’t be disappointedAlso, as part of your Learning Journey, you will have the opportunity to enroll onto a Celtic Pathways qualification

WHO ARE WE …
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe’s finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of T? Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second T? Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven.
In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.

RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early
In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages