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Campus Liaison Officer

3 months ago

London, UK, United Kingdom Regent College London Full time

Job title: Campus Liaison Officer

School/Function: Operations

Location: North London - Onsite

Responsible to: Head of Campus operations

Hours: 40 per week

Salary: £25,000


JOB DESCRIPTION


Overall purpose

Campus Liaison Officers (CLO) are the front facing staff at the sites that make up the Regent College London Campus. Staffing the Reception Desk, CLO’s have the responsibility of providing customer service for all Regent students, staff and visitors.


CLO’s are play an important role as part of HubX to support each and every student in their journey. Working closely with their HubX counterparts: Customer Services Officers; Finance Services Officers; Academic Services Officers; Registry Officers and Attendance Officers to ensure students receive a comprehensive support network in all aspects of their study. A part of the HubX the CLO will ensure all students are supported equally and they receive a response at the point of need. The CLO works with the rest of the HubX to make sure that any student issues, individual or as a group, are always responded to in a timely manner and with an effective outcome. The CLO recieves full training so they are ready to be an effective team member within their allocated HubX team.


Staffing The CLO will provide advice and guidance to students and staff on a variety of topics in person and email. Regent has a broad range of support on offer to students, a key role for the CLO is signposting students to the correct service.

Reception duties and administration is a key element to the role, including taking deliveries, showing visitors around the site, using Microsoft packages to complete administrative tasks.


CLO’s support the Assistant Campus Manager and Campus Manager in the day to day operational running of the site, including tasks like opening the building, conducting inspections of the site and reporting maintenance issues to the Facilities Team.

Excellent customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems in an accurate and timely manner.


Specific duties and responsibilities

  • Ensure an excellent level of customer service is embedded throughout the site.
  • Work effectively with the allocated HubX team to support students, individually and collectively.
  • Record any notes relating to students appropriately to the HubX and ensure the rest of the Hub are made aware of any issues arising as part of the CLO duties and responsibilities.
  • Follow up with their allocated HubX team to ensure any student issues are resolved and work as team to provide a positive outcome and support to the student(s) in question.
  • To ensure a daily smooth running of the operation within the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.
  • Conduct daily tasks like preparing registers, responding to emails, conducting checks of the facilities, classroom are set up accordingly, moving furniture’s.
  • Maintains the condition of the site, obtains authorisation and arranges for necessary repairs liaising with the Facilities team.
  • Act as first point of contact for the site, supporting students with queries, handling correspondence, liaise with relevant staff and greeting visitors.
  • Provides administrative support to the Assistant Manager and Head of Operations with running of the campus.
  • Monitors the day to day classes for the relevant campus and chase up the tutors if late and maintain records of any issues.
  • Oversee that the required resources are made available to all the academic staff and the students before the start of the classes.
  • Liaise with school management to ensure provision of teaching and assessment, including checking facilities, available resources and room bookings.


This is not an exhaustive list of duties.

Person Specification

EXPERIENCE & PERSONAL QUALITIES

  • Essential:
  • Customer service experience Enthusiastic and a fast learner
  • Be flexible to travel within London
  • Desirable:
  • Working in an FE or HE setting


TECHNICAL KNOWLEDGE & SKILLS

  • Essential: Microsoft packages
  • Desirable: Microsoft Dynamics Power Automate


Regent College reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.