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Market Research Executive
6 days ago
Join a dynamic London-based food & drink consultancy dedicated to inspiring customers with expert insight and data-driven solutions. From manufacturing to retail and hospitality, they empower success through inspiration, insights, and industry connections.
The Market Research Executive serves as a strategic partner throughout the buying journey, fostering loyalty and long-term client retention. They provide product information, address customer issues, and support the sales team with upselling and renewals.
Responsibilities:
- Act as a brand and product ambassador, enhancing company reputation through direct customer engagement.
- Manage client relationships as the primary contact (excluding commercial discussions) for subscription clients, ensuring ongoing satisfaction.
- Coordinate client consultancy requests and projects, handling 'simple' insight reporting and consultancy tasks.
- Develop and maintain personalised content like dashboards and reports.
- Lead client onboarding and provide ongoing training, technical support, and troubleshooting.
- Analyse client usage data to drive engagement strategies and support contract renewals and sales efforts.
- Advocate for customer needs within the company and contribute customer insights to product development.
- Manage additional CSM projects in line with the overall CS strategy.
Requirements:
- Strong relationship management skills and working experience in a customer facing role within a similar setting
- At least 1 years experience in a similar role and industry
- Excel and Pivot table exposure a must
- Persuasion skills and engaging presentation style
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