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Telesales Account Manager

2 months ago

London, UK, United Kingdom CCS Media Limited Full time

Role - Telesales Account Manager

Location - Romford Office / Hybrid

Salary - Competitive Base Salary + Attractive Comms Structure + Career Development

Contract Type - Permanent


We are looking for a highly motivated and results-driven Telesales Account Manager to join our dynamic sales team. The successful candidate will be responsible for managing and growing a portfolio of clients through proactive telesales activities. This role involves both maintaining existing relationships and developing new business opportunities to achieve sales targets and contribute to the company's growth.


Key Responsibilities


Account Management


  • Develop and maintain strong relationships with existing clients.
  • Identify client needs and provide appropriate IT solutions and services.
  • Regularly review client accounts to ensure high levels of customer satisfaction and retention.


Sales Activities


  • Proactively contact potential and existing clients via phone, email, and other communication channels.
  • Conduct thorough research to identify new business opportunities.
  • Present and demonstrate CCS Media’s product and service offerings to clients.
  • Negotiate contracts and close sales to achieve individual and team targets.


Customer Service


  • Provide exceptional customer service and support to clients.
  • Handle client inquiries, issues, and complaints in a timely and professional manner.


Reporting and Analysis


  • Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system.
  • Prepare regular sales reports and forecasts for management.
  • Analyse sales data to identify trends and opportunities for improvement.


Collaboration


  • Work closely with other departments, including marketing, customer service, and technical support, to ensure a seamless client experience.
  • Participate in team meetings, training sessions, and sales events as required.


Key Skills & Experience


  • Experience in a telesales or sales role (any sector / industry)
  • Excellent communication and interpersonal skills
  • Ability to build and maintain long-term relationships with clients
  • Good organizational and time management skills
  • Proficiency in using CRM software and Microsoft Office Suite
  • Self-motivated, proactive, and results-oriented
  • Ability to work independently and as part of a team
  • Resilience and ability to handle rejection and overcome obstacles


Benefits


  • Pension scheme
  • Life insurance
  • Access to private GP consultations for you and your family.
  • An extra day’s holiday on top of your usual entitlement on your birthday.


About CCS Media


CCS Media is a Technology and Supplies Reseller with over 39 years of experience delivering first-class IT solutions and services to organisations of every kind across the UK and beyond.

Our network of 14 Offices and 1 Warehouse and Logistics Configuration centre, secures unrivalled nationwide scale for supply and service, matched with the comfort of local presence. We work with more than 2,000 manufacturer partners and sell more than 1.3 million products as part of the solutions we deliver to our 14,000 customers.


In 2023, we achieved revenues over £277m also we are delighted to have been awarded 2 Stars for Best Companies Outstanding to Work For, Technology’s 50 Best Companies to Work For, The UK’s 100 Best Large Companies to Work For and 5 regional Best Companies awards


Do you want to join our journey and be apart of the CCS Media family?