Senior Service Designer

2 weeks ago

Birmingham UK, West Midlands, United Kingdom DiverseJobsMatter Full time

JOB DESCRIPTION


About The Role


We are recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co-create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.


What you’ll do


As a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field. You may perform the role of a service delivery lead overseeing our project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments.


You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on.


Contributing to the service design Community of Practice, you may also be a line manager. we will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader.


Key Responsibilities:


  • Lead strategic planning for the client’s service to ensure it meets business and user needs.
  • Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
  • Provide advice and recommendations on potential approaches to organisational problems.
  • Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
  • Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.
  • Simplify complex, cross-departmental information and processes, making them understandable to all through visual communication.


About the Candidate:


You will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self-initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs.


You will also:


  • Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions
  • Manage relationships effectively, building long-term, strategic partnerships
  • Have advanced experience with Agile delivery
  • Be able to create trust and authenticity in teams and can respond to challenges.

Government Digital Service (GDS) or Public Sector experience is an advantage but not essential.


Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.


About The Company


As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:


  • Contributory pension scheme (company 6% with employee contributions of 2%)
  • 25 days holiday plus UK public holidays
  • Perkbox access for a wide range of discounts
  • Critical illness cover
  • Life assurance and death in service cover
  • Volunteer days
  • Cycle-to-work scheme for the avid cyclists
  • Salary sacrifice electric vehicles scheme
  • Season ticket loans
  • Financial and general wellbeing sessions
  • Flexible benefits scheme with options of:
  • private health cover
  • private dental cover
  • additional company pension contributions
  • additional holidays (up to an extra 2 days)
  • wellbeing contribution
  • charity contributions
  • tree planting

  • Service Designer

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom ADLIB Recruitment | B Corp™ Full time

    Create and improve services for the most vulnerable in society.Join a sustainability focussed not-for-profit.Enjoy flexibility and remote working, a bonus scheme, 28 days holiday (+BH) and more.A leading organisation in the Net Zero space is seeking an Inclusive Service Designer to help them deliver some major projects supporting low income and vulnerable...

  • Senior Scaffold Design Engineer

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom Denholm Industrial Services Full time

    Job Description Position: Senior Scaffold Design EngineerReports to: Technical ManagerLocation: Flexible (UK-based)Salary: Competitive + Car Allowance + Medical Insurance + Company Pension Overview of the roleWorking collaboratively with colleagues and clients across a range of construction and industrial environments, design robust scaffolding and temporary...

  • Senior Architect

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom Navartis Full time

    Position: Senior Architect.Location: Birmingham.Sectors: Masterplans / Urban Design / Landscape Architecture. Salary: £45k - £55k. ​​​​​About the role:A well-established practice in Birmingham is looking for a Senior Architect who has a real passion for design. Projects will range from 10-thousand-unit master plan designs for major house...

  • Senior Architect

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Navartis Full time

    Position: Senior Architect.Location: Birmingham.Sectors: Masterplans / Urban Design / Landscape Architecture. Salary: £45k - £55k. ​​​​​About the role:A well-established practice in Birmingham is looking for a Senior Architect who has a real passion for design. Projects will range from 10-thousand-unit master plan designs for major house...

  • UX Designer

    2 weeks ago

    Birmingham, UK, West Midlands, United Kingdom BNP Paribas Personal Finance Full time

    Are you a UX Designer with 3 – 5 years experience working within a marketing agency?Do you have experience working with external partners and delivering key initiatives?If so, this role may be for youJob Title: UX Designer Location: BirminghamHours: Permanent (This is a hybrid role)______________________________________________A bit about us:At BNP Paribas...

  • Mechanical Designer

    1 week ago

    Birmingham, UK, West Midlands, United Kingdom Cento Full time

    Mechanical DesignerBirminghamAre you an experienced Mechanical Designer looking for your next challenge? We have an exciting opportunity for you! We are currently hiring for a Mechanical Designer for a 3-month contract (initially).About the Role:Position: Mechanical DesignerLocation: BirminghamContract: 3 months (initially)Outside IR35Job Description:Use...

  • Mechanical Designer

    4 days ago

    Birmingham, UK, West Midlands, United Kingdom Cento Full time

    Mechanical DesignerBirminghamAre you an experienced Mechanical Designer looking for your next challenge? We have an exciting opportunity for you! We are currently hiring for a Mechanical Designer for a 3-month contract (initially).About the Role:Position: Mechanical DesignerLocation: BirminghamContract: 3 months (initially)Outside IR35Job Description:Use...

  • Senior Account Manager

    2 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Marks, part of SGS & Co Full time

    We’re the next generation brand and design agency: boutique in mindset, entrepreneurial in spirit, global in scale. Worldwide, we’re over 500 divergent talents, across 18 locations, united in a seamless end-to-end methodology with our parent company, SGS&Co. Our focus is on ‘adaptive’ delivery, the fuel that powers our clients to move fast, move...

  • Senior Mechanical Engineer

    2 weeks ago

    Birmingham, UK, West Midlands, United Kingdom KO2 Embedded Recruitment Solutions LTD Full time

    Position: Senior Mechanical Engineer – SolidworksRate: Up to £50 per hour, outside IR35Work schedule: 2 days per week onsite Contract Length: 3 months initially, with a high likelihood of extensionProject Overview: Join an award-winning company specializing in the design and manufacture of healthcare consumer devices. The role requires proficiency in...

  • Mechanical Design Engineer

    3 weeks ago

    Birmingham, West Midlands, United Kingdom Jonathan Lee Recruitment Full time

    Do you have mechanical design experience, and are you seeking a new job in Birmingham? Jonathan Lee Recruitment is helping a collaborative company recruit a full-time Senior Design Engineer, and the role comes with an attractive salary and benefits package. This Senior Design Engineer role will be split 80% design and 20% customer-facing and project...

  • Design and Support Engineer

    2 weeks ago

    Birmingham, UK, West Midlands, United Kingdom KLEEMANN Full time

    Position: Design Engineer Company: KLEEMANN UK Group Location: Birmingham,England As part of our continuous expansion in the international market, we are looking to hire a Design Engineer for our Engineering Department. Join us as we continue to grow and make a global impact. Scope of the role As a Design Engineer, you will play a pivotal in the order...

  • Senior Cyber Security Engineer

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Digital Waffle Full time

    Job Title: Senior Cyber Security EngineerLocation: Birmingham, UK (Hybrid)Salary: Up to £70,000 per annumRole Overview:As a Senior Cyber Security Engineer, you will play a pivotal role in designing, implementing, and maintaining the cyber security infrastructure. You will utilise Microsoft technologies, including Azure, Sentinel, Defender, and XDR, to...

  • Senior Cyber Security Engineer

    2 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Digital Waffle Full time

    Job Title: Senior Cyber Security EngineerLocation: Birmingham, UK (Hybrid)Salary: £65k-£70kRole Overview:As a Senior Cyber Security Engineer, you will play a pivotal role in designing, implementing, and maintaining the cyber security infrastructure. You will utilise Microsoft technologies, including Azure, Sentinel, Defender, and XDR, to ensure robust...

  • Senior Java Software Engineer

    2 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Apexon Full time

    About the jobSenior Java Software EngineerAre you self-motivated with an innovative mind, a passion for technology, and a good understanding of object orientated development?Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers...

  • Senior Bid Manager

    4 days ago

    Birmingham, UK, West Midlands, United Kingdom Chalid Construction Recruitment Ltd Full time

    Senior Bid Manager required to work on a permanent, full time hybrid basis for a well known Tier 1 Contractor, in the Birmingham area, with regard to DofE bids within public sector framework bids.Coming from a proven Bid Management background, within a Tier 1/2 environment, your role will be to oversee the bid process with full autonomy on strategy, with a...

  • Senior Credit Risk Analyst

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom Harnham Full time

    SENIOR CREDIT RISK ANALYSTUP TO £50,000 + PENSION + BONUSBIRMINGHAMThis world leading bank with a personal finance section in the UK is hiring a Senior Credit Risk Analyst. This is a great opportunity to get some invaluable experience with a big player in this space. The successful candidate will be a self-starter being given great independence in their...

  • Senior Credit Risk Analyst

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Harnham Full time

    SENIOR CREDIT RISK ANALYSTUP TO £50,000 + PENSION + BONUSBIRMINGHAMThis world leading bank with a personal finance section in the UK is hiring a Senior Credit Risk Analyst. This is a great opportunity to get some invaluable experience with a big player in this space. The successful candidate will be a self-starter being given great independence in their...

  • Senior Employment Solicitor

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom Walker Lovell Full time

    My client is a dynamic, award winning law firm based in Birmingham with an agile, team-centric model.Role OverviewWe are seeking a Senior Employment Solicitor with a minimum of five years’ post-qualification experience to join our client's highly regarded employment team.The firm's employment team represents a broad range of clients, from listed...

  • Senior Buyer

    4 weeks ago

    Birmingham, UK, West Midlands, United Kingdom Owen Daniels Consultancy Full time

    Are you an experienced Indirect Buyer? Do you have knowledge of purchasing Services and CAPEX? Are you looking to progress into a more senior purchasing role? If so, our client, a manufacturer of injection moulded components, is recruiting for a Senior Buyer for their site in Minworth. The role will involve managing the procurement of services and capital...

  • Senior Protection and Control Engineer

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom Turner Lovell Full time

    Senior Electrical Design Engineer – Protection and Control EquipmentLocation: MidlandsRate: £50,000 to £75,000Duration: PermanentStart date: ASAPProjects: Onshore, HVDC and Offshore SubstationsHybrid WorkingDo you have a passion for renewable energy? Do you have experience designing HV protection systems?Would you like to work on high profile projects in...