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Information Technology Support Engineer

2 months ago

London UK, UK, United Kingdom Vector Resourcing Full time

Our client is a travel partner that are looking to grow their internal team to cope with added demand. Currently an internal IT team of 2 that need someone that can come in and work on the initial point of contact support for their business that is currently sitting around 75-80 employees.

This is an ideal role for someone with 2-3 years experience that has got a good baseline experience of Microsoft products and the support of these that wants to be more involved with both wider support (web services etc) and project delivery. You will be the initial support for the business from their call centre to VIPs and you will work alongside the Senior Engineer on escalation issues and projects.


Responsibilities

  • Initial support for all users within the business
  • Championing Endpoint improvement and working towards minimising user errors needing support
  • Working on project delivery


Person Profile

  • 3 years previous experience in IT Support (1st/2nd Line)
  • An interest in Endpoint application & desktop user support
  • A grounding in Entra Admin, MS Defender/Endpoint Manager/M365 Admin/Intune/Autopilot/Teams/Exchange Online would be an advantage.
  • Some previous experience with Windows domain environments DNS, DHCP, WSUS, Group Policy, Printers etc
  • A grasp of IT security principles, IT security threats and best practices.
  • Self-driven, proactive, problem solver, appetite to learn, committed.