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Corporate Client Manager

2 months ago

Manchester UK, Greater Manchester, United Kingdom Aimée Willow Connex Full time

Reports to

Head of Corporate Portfolio

Location

Manchester office / Hybrid working

Purpose of the role


To ensure delivery of excellent service to a portfolio of clients allocated to you and through your endeavours to maximise client life, income and to minimise risk of loss to the company through client bad debt.



Key Responsibilities


Main tasks


  • Manage and control a portfolio of approx. 8-10 invoice discounting and ABL clients with facilities starting at £30M.
  • Minimise the risk of loss through use of risk management tools and implementation of risk management procedures.
  • Maximise client life by ensuring delivery of excellent service, engaging Senior Management where appropriate and implement additional services where appropriate.
  • Maximise income by ensuring the correct fee rates are maintained, and by ensuring additional fees are charged where appropriate.
  • Obtain and review financial information from clients.
  • Undertake annual client reviews, and ad hoc reviews where facility changes are required and make appropriate presentations to Senior Management / CBIF Board.
  • Undertake client visits as required.
  • Source new business opportunities for both CBIF.
  • Take on new clients as required.
  • Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.


Standards of performance


  • Maintain bad debt write off’s to within annual budget.
  • Ongoing management of collateral performance.
  • Ensure risk reducing actions are prioritised and completed, and risk issues are promptly reported to line / senior management.
  • Respond to client audits promptly and act on recommendations.
  • Establish and maintain effective relationships with clients.
  • Source new business referrals from existing clients.
  • Ensure client relationships are profitable.
  • Complete annual reviews and client visits as per targeted requirements.
  • Document issues discussed and agreed at client visits.
  • Ensure clients operate within contracted terms and conditions.
  • Alter terms and conditions as required, and ensure changes are properly documented.
  • Additional income generation as per annual budget.


Risk & Compliance


Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.


Skills & Experience

Essential


  • Industry specific experience including exposure to credit & risk.
  • Client Management experience and a knowledge of ABL.


Desirable

Education & Qualifications


Desirable

  • ABFA qualification to at least certificate level.