Administrator

1 month ago


Glasgow City Scotland, Scotland, United Kingdom Venesky Brown Full time

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Disclosure Services Officer until March 2025. Rate of pay £13.81/hour PAYE. These roles will be based onsite. The working hours are 35 hours per week working Monday – Friday.


Responsibilities:


- Provide clients with accurate information in a warm and friendly manner which may be by telephone, email and online.

- Process applications for stakeholders.

- Inbox monitoring and management.

- Maintain correct and up-to-date stakeholder information.

- Quickly determine customer needs – working with stakeholders to understand and identify needs.

- Handle sensitive and personal information in line with data protection and confidentiality rules.

- Process and Complete customer applications ensuring accuracy of data entry.

- Work as part of a team to resolve or escalate customer queries and complaints.

- Support your Team Leader and other team members in carrying out daily work activities and when new projects arise.

- Access criminal history databases and interrogate as appropriate in line with current legislation.

- Liaise with external stakeholders confirming relevant application information.

- Support all peer groups taking part in Continuous Improvement activities.



If you would like to hear more about these opportunities please get in touch.



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