Account Manager
3 days ago
About the job
Bounce is a dynamic, independent medical communications agency that pushes the boundaries to deliver meaningful outcomes. We believe in creating a supportive, collaborative environment where everyone thrives – when our team is happy, everyone benefits.
We’re seeking an ambitious Account Manager (or Senior Account Executive looking for a step up) with 1+ years of experience in medical communications. We’re looking for someone who will bring passion and proactivity to ensure high-quality project planning, development and execution across a variety of medical education projects. They will act as the primary client contact alongside the senior project lead, providing regular updates, managing day-to-day project activities and responding with agility to any changes that may occur.
You will work with a talented team and be supported by people who have enormous experience and expertise to share.
Key responsibilities
- Client management: Build strong client relationships through clear and confident communication, proactively managing expectations and supporting the wider team to go the extra mile
- Project management: Drive day-to-day project activities, manage timelines, collaborate with suppliers, streamline Veeva approvals, and ensure delivery of all projects to the highest quality standards
- Financial management: Prepare, monitor and reconcile project budgets, support with invoicing, and highlight out-of-scope work or budget increases promptly
- Team management: Coordinate cross-functional teams to deliver client projects on time and to brief, support and mentor junior staff through appropriate delegation, prioritisation and briefing, and promote a collaborative, agile team culture
- Provide on-site support as required: Attend meetings in the UK or elsewhere
- Problem resolution: Promote excellence, open communication and teamwork to enhance processes, and support senior project leads to develop effective strategies and solutions to resolve any issues
- Commercial awareness: Understand client and product landscapes, brand strategies, and industry regulations to provide informed recommendations with support from the senior project lead
- Business development: Identify opportunities to maximise existing client accounts and assist in developing proposals and pitches
Required Skills and Qualifications
Technical
- Bachelor’s degree in life sciences, communications, or a related field
- 1+ years of experience in medical communications, healthcare marketing, or related field
- Proven track record in client services, account management, or project management, with experience managing pharmaceutical or biotech accounts
Soft skills
- Good verbal and written communication skills
- Ability to plan effectively and assign resources appropriately, working to a high standard of attention to detail and accuracy
- Ability to work both independently and as a part of a team to achieve a shared goal
- Energetic and hard-working, with a professional and mature attitude and demeanour
- A positive approach to change and new opportunities, proactively promoting the need for change and being respectful of new ideas
- Proactive in seeking feedback to improve and develop own performance
- Driven to meet and exceed client expectations, adding value and developing long-term working relationships
Why join Bounce?
- Exciting Global Medical Affairs and Commercial projects, with opportunities for international travel
- Investment in your growth, with dedicated time working alongside senior leaders
- Inclusive, fun, and collaborative culture
- Flexible work arrangements that support your work-life balance
- Competitive salary and package
Propel your potential with Bounce Medical Communications
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