Event Executive

4 weeks ago

South West London, London, United Kingdom Mercure Earls Court Full time
Company Description

Department: Events

Report to: Events and Groups Manager

Salary: £32.000,00 + Bonus

Mercure & ibis London Earls Court and Barnabys Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promiseiscaring and impeccable service. We nurture real passion for service and achievement beyond limits.

  • Our missionistomake the impossible possible to realise your dreams.
Job Description

Duties

  • Respond to enquiries from agents and clients within time limit and in a professional manner.
  • Record all objectives and planned activities for any managed accounts in the form of an account development plan and/or ensuring the information is up to date all times.
  • Prepare contracts and ensure maximum conversion of all business taken
  • Conduct show-rounds for existing bookings and for new clients in a timely and professional manner
  • Meet agreed monthly performance targets appointments, account management calls, client appointments & revenue targets as set by your line manager.
  • Work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
  • Ensure client receives a detailed event order in advance of their event
  • Produce and distribute weekly sheets listing forthcoming events
  • Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within the guidelines issued.
  • Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send them to the client
  • Update & maintain sales contact lists and account information Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds, and promotional activities.
  • Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up-to-date Account Development Plans.
  • Work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on a monthly basis or when required.
  • Systems used: Delphi, Opera Cloud.

Customer Relations

  • Provide efficient, friendly and professional service to all guests.
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
  • Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  • Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.
  • Implement the Accor values and Accor customer vision to Offer the Best Service to Our Customers

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information
  • Employee benefit card offering discounted rates at Accor worldwide
  • £5 for any name mention
  • £200 for the Heartist of the month (Employee of the month)
  • Free and delicious meal breaks on duty
  • Complimentary stays in UK and NorthenIreland
  • Friends & Family discounts
  • 50% food discounts in our restaurants
  • Pension Scheme
  • Health Insurance
  • Eye Test Vouchers
  • Cycle to work Scheme
  • Staff Uniforms Provided
  • Learning programs through our Academies
  • Wonderful and fun colleagues
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK


AMRT1_UKCT

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