Business Analyst

1 month ago


UK, UK, United Kingdom Hanson Lee Full time

Brand new opportunity to work for an exciting London Market MGU as a Claims Business Analyst. As Business Analyst you will play a key role within the team to design and implement a new Target Operating Model for their claims function.


£600 per day outside IR35


NB: If you do not have Insurance Claims experience from a London Market insurer, you will not be eligible for this opportunity.


Main Responsibilities:

  • “AS-IS” analysis and design of the “TO-BE” processes, data flows and operating model
  • Responsible for facilitating workshops with external and internal stakeholders from across the organisation
  • Support the business through gathering requirements and interpreting into Systems solutions
  • Conduct Technical and feasibility analysis of existing systems and potential technology solutions
  • Conduct/facilitate acceptance tests for solutions with user community, including, development of UAT test scenario and test scripts.
  • Develop, deliver and evaluate process and technology training and supplemental materials
  • Investigating, evaluating and making recommendations for improvements to current and new flows, processes, interfaces, procedures
  • Work closely with other software development teams (internal and external), tech architects and business owners to refine requirements and translate business needs into IT solutions
  • You act as a business requirements guide for your team, providing direction on use case definition, creating acceptance criteria and assisting with agile processes
  • Liaise with management across the business to ensure there is always an approach of continuous improvement and implementation of best practice
  • Effective documentation of relevant outputs and reports
  • Work with the Infrastructure team (and other teams as needed) to ensure the functional and non-functional requirements are known and are properly supported, fit for purpose, and kept up to date
  • Create a supportive and rewarding working environment that aligns with the company culture as well as instilling a sense of ownership, accountability and technical excellence in your team driving efficient processes and constantly push engineering best practice
  • Monitor efficiency of resource use and team productivity
  • Develop a thorough understand of our industry and our products and services
  • Regular progress reporting, defining and reporting KPIs and key objective/result metrics including helping your team define, drive and achieve their objectives and key results
  • Keep stakeholders up to date on all activities that affects their individual goals and be a point contact for work status
  • Continual focus on long term effectiveness, simplicity of solutions and appropriate controls
  • Estimate projects and tasks, working closely with technical and business teams as needed
  • Ensure the quality of any third-party deliveries against requirements, liaising with outsourced partners as necessary
  • Be able to act as an authoritative voice-of-customer representative
  • Be capable of line management of BA team members – support recruiting, mentoring, developing, inspiring and retaining great people for your team as needed
  • Familiar with budget management and reporting, tracking team costs


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