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Head Of Operations

4 months ago

Milton Keynes, Buckinghamshire, United Kingdom Securitas Security Services Full time

We are seeking four dynamic individuals to join us in these pivotal roles. They are senior-level positions and are not just about leading operations but about shaping the future of our company.

The successful candidates will drive strategic initiatives and foster a culture of continuous improvement and lean process engineering and standardisation. Your contribution will be instrumental in our continued success. If you are a dynamic leader passionate about driving operational excellence, strategic planning, and client-centric innovation, we invite you to join our team at Securitas.

Hybrid Remote -In either - (North, South, London)

If you are unsure if you have all the relevant skills and experience, please apply anyway. Our door is open to all talent.

About the Role

Team Leadership and Development:

  • Mentor, coach, and develop a high-performing team of operational leaders, fostering a culture of collaboration, innovation, and continuous process improvement and learning.
  • Provide guidance, feedback, and support to empower team members to achieve their full potential and drive results.
  • Promote diversity, equity, and inclusion within the team and the organisation, championing a culture of respect, fairness, and equity.

Operational Leadership:

  • Develop and execute comprehensive operational strategies to enhance process efficiency, performance, profitability, and scalability.
  • Provide decisive leadership and direction to a diverse team of operational managers, empowering them to drive results through their people.
  • Cultivate a culture of safety, accountability, and continuous improvement across all operations.
  • Champion innovation to optimise operational efficiency and effectiveness.

Client Relationship Management:

  • Cultivate strong partnerships with internal and external clients and stakeholders.
  • Ensure exceptional service delivery and promptly address any escalations.

Compliance and Risk Management:

  • Ensure compliance with company processes, industry regulations, standards, and best practices, staying abreast of legal requirements and industry trends.
  • Develop and implement robust risk management strategies to mitigate operational, financial, and reputational risks.
  • Regular assessments and audits should be conducted to identify operational issues, consistency issues, or areas for process improvement

Resource Optimisation and Financial Management:

  • Effectively manage resources, including personnel, equipment, and technology, to meet operational demands and maximise profitability and efficiency.
  • Identify and implement cost-saving measures and opportunities to drive operational efficiency and profitability.
What Skills will you need
  • Visionary leader with a proven track record of success in a process driven industry where process efficiency and consistency is important.
  • Strategic thinker with exceptional communication, negotiation, and interpersonal skills.
  • A collaborative and decisive leader who thrives in a dynamic and fast-paced environment.
  • Results-oriented professional with a relentless focus on achieving operational excellence and exceeding client expectations.
What Experience will you need
  • A solid background in people and process management, strategic planning, and operations management.
  • Proficient in data analysis, decision-making, and driving continuous improvement initiatives to enhance operational efficiency and effectiveness.
  • Resilience, adaptability, and the ability to thrive under pressure, leading by example in challenging situations.
DE&I

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

  • how you join us and develop your career,
  • the way we lead our teams
  • fair pay and benefits.

To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.

If you want to learn more visit our website.

Benefits

Health & Wellbeing

  • Company pension and advice and planning
  • Life assurance scheme
  • Discounted gym memberships
  • Wellness advice and support, including financial, emotional and physical
  • Dental and Physical Health Plans

Lifestyle Benefits

  • Cycle to work scheme
  • Car lease and new car purchasing schemes
  • Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
  • Mortgage Advise
  • Payroll ISA's
  • Eligibility for Costco Membership

Learning & Development

  • Support with further education
  • 100's of eLearning courses
  • Accredited courses by C&G, ILM, IOSH and SIA
  • Leadership Development programs both local and global

Giving Back

  • Payroll Giving
  • Working with charities such as Calderwood House, KPMB and Wooden Spoon
  • Supporting local community initiatives
  • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org