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Senior Customer Service Coordinator

4 months ago

Harlow UK, Essex, United Kingdom Woodland Group Full time

The Woodland Group are recruiting an exceptional Senior Customer Service Coordinator to join our Fulfilment team in Harlow on a 12-month FTC. This is a pivotal role interacting with our key customers requiring strong leadership skills, the ability to calmly manage customer enquiries under pressure and build strong business relationships. The Senior Customer Service Coordinator acts as first point of contact for our key customers managing effectively and efficiently, any problems or concerns with the receiving, storing and shipping of goods.

About us:

Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role:

  • Use the most appropriate method of communication when the first point of contact being for key customers.
  • Develop and maintain effective working relationships with key customers to develop more business opportunities.
  • Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met.
  • Liaise with customers to ensure all documents are received within the designated time frame.
  • Pro-actively place calls with customers, assisting them with any problems they may have provided advice on all ETA’s, expected deliveries and any other requirements they may require in a professional manner.
  • Be a focal point for all queries from Key Account Customers.
  • Any other duties as required by management for the smooth and efficient operation of the department.
  • Ensure all reports and KPIs are sent to the Customer in the timeline agreed on their SLA.
  • Ensure all deadlines are met in line with the SLA.
  • Arrange monthly and quarterly review with Customer in line with criteria requested by Customer.

Hours 9-5 Monday to Friday.

About you:

You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. This role needs an innovative and agile approach to constantly implement change and improve the operation. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for This includes...

  • Generous holiday allowance which rises with service.
  • Recognition awards and Incentives.
  • Length of service incentives
  • Enhanced occupational maternity pay
  • Profit share scheme
  • Salary sacrifice pension scheme
  • Life assurance
  • Health cash plan
  • Mental health and stress hotline
  • Retail discounts and awards
  • Discounted health club membership
  • Real career opportunities
  • Team bonding opportunities and events
  • To be part of a fast-moving exciting company with a great team of people.
  • And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER