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Global Business Analyst and EMEA Retail Coordinator

3 months ago

London, UK, United Kingdom Manolo Blahnik Full time

Department: Commercial

Dual reporting to: Chief Commercial Officer (Global Business Analyst), Head of Retail & Business Development EMEA (EMEA Retail Coordinator)


Our Values:

  • Every day the energy, creativity and passion of Manolo permeates through our business.
  • We believe in the artist and the artisan; we are innovative while still protecting our heritage.
  • We strive for timeless beauty and quality craftmanship.
  • We celebrate curiosity and believe in working proactively and being solution focused.
  • We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
  • We believe in making people smile.


Purpose of Position:

  • Provide global and across channels sales reports, and analytical support to the commercial department. Actively part of the budget and reforecast processes, as well as of the strategy plan elaboration. Acting as a liaison between Commercial and various departments – particularly Finance and Systems.
  • Help optimise the operations within the EMEA DTC stores and improve efficiencies of retail processes, ensuring that operations are at an optimal standard level. This will be achieved through collaborating closely with various departments in the company.


Key Responsibilities:

Global Business Analyst

  • Produce and send global cross-channel weekly sales reports.
  • Regular data analysis to provide insights into business performance.
  • Heavily involved in the yearly sales budget and reforecast processes.
  • Manage the collating, analysing, reporting, and evaluating of sales, working in conjunction with the Chief Commercial Officer.
  • Business Strategy Support: collaborate with stakeholders across different departments and regions to understand business needs and priorities.
  • Conduct market research and competitive analysis to identify opportunities and threats in the retail landscape.
  • Provide analytical support for strategic initiatives such as market expansion, product launches, and pricing strategies.
  • Process Improvements: Identify inefficiencies and areas for improvement in business processes and workflows.
  • Propose and implement solutions to streamline operations, reduce costs, and enhance overall efficiency.
  • Monitor the impact of process changes and measure success through key metrics and performance indicators.
  • Work on regular company meetings’ presentations and reporting.
  • Responsible for diverse cross-channels ad hoc projects.

EMEA Retail Coordinator

  • Support the Head of Retail & Business Development EMEA in creating and implementing departmental procedures.
  • Work closely with the store managers to maintain and develop commercial and operational performance of each store to maximise sales and profitability.
  • Support the store managers to achieve the retail KPI’s as well as ensuring targets are provided and updated if necessary.
  • Ensure retail operations are run smoothly: this includes however not limited to procedures, stock takes, back of house standards, etc.
  • Analyse expenses by store to ensure spend is within budget.
  • Involved in the inventory management cycle, and help maintain optimal stock levels on the sales floor, following Manolo Blahnik visual guidelines and standards.
  • Partner with the People & Culture team to support the store teams.
  • Support the Head of Retail & Business Development EMEA on all aspects of the store opening process, managing the required third parties.
  • Communicate retail updates to store managers and store teams.


Experience Required:

  • Must have a minimum of 7 years’ experience in a Commercial department, having operated in luxury businesses.
  • Proven experience as a business or data analyst.
  • In-depth knowledge of the luxury market is required.
  • Strong business acumen, organisational skills, co-ordination and attention to detail.
  • Strong analytical skills with the ability to interpret complex datasets and generate actionable insights.
  • Structured and capable of dealing with several tasks simultaneously.
  • Strong verbal and written communication skills, across all stakeholders internally and externally.
  • Brand Ambassador: A strong and passionate team player.
  • Microsoft Office: Advanced Excel and PowerPoint required.


Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.


Our Benefits:

  • 4 pairs of Ambassador Shoes per year.
  • 50% Friends and Family Discount.
  • 25 days holiday with an additional day off for your birthday, plus bank holidays.
  • Option to buy an additional 5 days holiday.
  • Hybrid working model
  • Pension Contribution.
  • Private Medical Insurance.
  • 2 Executive Coaching Sessions per year.
  • Enhanced Family Friendly Policy.
  • Workplace Nursery – salary sacrifice based childcare scheme.
  • Cycle to work scheme.
  • Bippit - financial wellbeing platform
  • Employment Engagement Calendar.