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Process Architect

2 months ago

London, UK, United Kingdom Lorien Full time

O2C Process Architect - Outside IR35


Brand new opportunity for a Process Architect experience in Order to Cash to join a Global Publishing, business intelligence and events group.


Length: 6 months

Location: 2 days a week in London

IR35 status: Outside


Our client is embarking on an ambitious transformation of its customer buying journey. Over the course of a multi-year transformation, they are setting up a templated Lead to Cash journey aligned to product types and customer personas and supporting the business in the change and adoption of the new infrastructure.

Within the transformation portfolio, they require a Process Architect which will own the design and delivery of the to be processes aligned to the GBS global standards.


Skills required

  • Experience of working in and with Global Business Services (GBS) teams in both captive and BPO environments on process transformation and standardisation.
  • Able to derive the fit gap (from as is to, to be) and to develop change impact and implementation plans.
  • Strong experience of working on standardising and transforming Order to Cash Processes especially on process transformation and standardisation across R2R, P2P and Tax will be of an advantage.
  • Good understanding of broader GBS considerations as part of a broader transformation programme e.g. importance of Legal Entity and Tax considerations.
  • Experience of implementing an order management tool and building the connectors and interfaces to multiple ERPs to ensure that O2C processes can operate effectively.
  • Experience of working on developing best in class processes including model processes for Oracle and SAP.
  • Ability to be pragmatic when designing process to get the best outcomes for Business and GBS teams.
  • Change management experience from change impact assessment through to implementation.
  • Ability to write and update process documentation including SOPs, Desktop Procedures and key training artifacts.
  • Ability to manage risk, issues and mitigation of these.


Knowledge and Qualifications:

  • Strong Finance experience and understanding with a qualified accountant preferred.
  • Experience of working across Lean Six Sigma, Agile and other project/process transformation methodologies.
  • Worked with both Oracle and SAP from an ERP environment including a good understanding of what good processes look like.
  • Proven experience in process design, optimisation and management.
  • Experience with process modelling and mapping tools along with Microsoft Office Suite of applications.