SEND Service Manager

2 weeks ago


London E BG, East London, United Kingdom London Borough of Tower Hamlets Full time

Who You Are

  • Experienced leader with a strong background in supporting and managing SEN caseworkers.
  • Detail-oriented individual with an in-depth understanding of statutory timelines and responsibilities.
  • An advocate for continuous service improvement and familiar with the SEND Code of Practice.
  • Collaborative worker, proficient in building partnerships with health and social care sectors.
  • Proficient in data management and interpreting performance indicators for informed decision-making.
  • A capable deputy, ready to step in for the Head of SEN when required.


What the Job Involves

  • Provide leadership and support to SEN caseworkers to ensure compliance with statutory obligations.
  • Oversee and monitor the SEN team's performance, managing the EHCP process from assessment to review.
  • Implement and drive service improvements aligned with the SEND Code of Practice in readiness for Ofsted inspections.
  • Support and ensure quality assurance of annual reviews amidst growing demand without compromising service quality.
  • Collaborate with health and social care partners to foster a cohesive support system for children with SEN.
  • Ensure accurate monitoring and reporting of data, especially key performance metrics like EHCP timeliness.
  • Serve as an alternate for the Head of SEN as needed.
  • Ensure the management information system is used correctly to aid in accurate monitoring and service enhancement.



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