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Head of Asset Management

1 month ago

UK, UK, United Kingdom Pinnacle Group Limited Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.


Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.


The Role – Head of Asset Management

Pinnacle Asset Acquisition & Management (PAAM) is a flagship division within the Pinnacle Homes business. Delivered in conjunction with the Local authorities, it is a market-leading council partnership acquiring, refurbishing, managing and maintaining a portfolio of properties.

The Head of Asset Management will set and own the strategic direction for the Management of Assets under all Asset Acquisition and Management contracts, ensuring consistency with Pinnacle’s values. They will provide strong and effective leadership of all aspects of operational service delivery void works, onboarding tenancies, management and maintenance.


Key responsibilities

  • Set and own the strategic direction of the Asset Management phases of the PAAM contracts, ensuring consistency with Pinnacle’s values.
  • Provide strong and effective leadership of all aspects of operational service delivery – void works, onboarding tenancies, management and maintenance.
  • Lead on all aspects of financial performance ensuring the contract delivers in line with the underpinning financial model as well as budget forecasts.
  • Ensure that a strategic approach to asset management is embedded across the portfolio.
  • Maintain oversight of voids program, ensuring that cost control is a top priority, sub-contractors are effectively managed and there is no slippage in works timescales.
  • Provide strategic oversight of the nominations process ensuring that the council makes nominations within agreed timeframes and where timescales are breached covers foregone rental costs.
  • Ensure that contracted service levels are understood, and associated KPIs are actively managed and achieved.
  • Build and maintain relationships with relevant officers and members of the local authorities in partnership.
  • Lead on all aspects of governance and compliance.
  • Coordinate production of the appropriate board packs ensuring that reports are informative, high quality and accurate, and that the pack is circulated in good time so that members are able to review it ahead of meetings.
  • Provide overall responsibility for record keeping in the form of a comprehensive SharePoint library of completion certificates and associated legal documentation, as well as an update Masterfile.
  • Risk management – early identification of potential problems, development of risk mitigation strategies, and timely escalation where necessary
  • Maximise the use of data to drive business and operational decisions to continuously improve business performance and customer experience.
  • Keep Pinnacle ExCom and shareholders informed of performance through regular updates.


Skills Required

  • Demonstrable experience of successfully operating in an equivalent high-profile role leading and inspiring a diverse, dispersed team to achieve best in class performance.
  • Resilient and positive in a demanding and changing environment, with the capacity to deliver results to tight deadlines and under pressure.
  • Substantial financial and commercial management experience in an operational delivery context.
  • Working Knowledge of Asset Lifecycle Management and maintenance strategies.
  • Ability to engage and influence at a senior level, both within the organisation and externally.
  • Agile and ability to multi-task, pivot and prioritise different projects.
  • Great verbal and written communication skills, and excellent programme and project management skills
  • Highly numerate and detail oriented, excellent financial and IT skills.
  • Strong work ethic and high standards – committed to delivering on our “best in class” ambition.


Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.


We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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