General Manager

1 month ago

Belfast Northern Ireland, Northern Ireland, United Kingdom Aramark Full time

Aramark is a leading service and solutions provider within the Irish Market. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. Our work strives to contribute to a better world for both people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively, and responsibly; operate efficiently and reduce waste.


About the Role

The General Manager will be responsible for managing the delivery on an Integrated Services Contracts to our client based in Parliament Buildings, Stormont. This key role will play a key role in delivering service excellence, operational efficiency and ensuring top levels of client satisfaction. You will develop and implement strategic plans to drive business growth, improve service quality, and optimise operational processes.


Reporting directly to the Regional Manager, the role holder requires a good knowledge of Soft FM services, ideally with a strong focus on both Catering and Housekeeping services, staff management and sound financial judgement with excellent customer relationship management skills. They will be responsible for ensuring a high standard of service is delivered to our client in terms of operational commitments.


Responsibilities

  • Building and maintaining excellent client relationships by understanding changing requirements and responding proactively with solutions that meet the client’s needs
  • Maintaining a pro-active and innovative approach to recommending improvements and changes to the service offering, ensuring change is driven through the operation in a seamless manner
  • Prepare client and Company accounts.
  • Manage and file trading information for use by the client.
  • Respond to FOI Requests and prepare reports for client use.
  • Oversee weekly and monthly payroll reports.
  • Manage services to Client and Company specification, ensuring KPI’s and agreed objectives are achieved and responsibility for driving unit budget
  • Ensure all employees and sub-contractors operate within current legislation, health and safety regulations and Client and Company policies
  • Leading, motivating and developing the team to achieve their business goals and drive base business
  • Monitor customer trends ensuring delivery of services including Catering, Housekeeping Services and Portering
  • To implement and embed Aramark people practices to include Engagement Action planning, Engage, CMP and Talent Management
  • To identify the training needs of employees and carry out the relevant training in new procedures, methods of working or use of new equipment and ensure that accurate records are maintained
  • Oversee the operation of the gift shop and post office on site
  • Ensure all customers’ needs are met and to liaise with support services as necessary



Key Requirements

  • A minimum of 3 years’ experience of service delivery at management level within a demanding environment including a proven track record in delivery two or more of the following services: Food & Beverage Services, Hospitality, Housekeeping, Front of House, and soft services.
  • Relevant educational progression and/or Training
  • Proven track record of strong people management skills with the ability to communicate effectively at all levels
  • The ability to motivate and lead a team to achieve agreed targets
  • Must be customer focused with excellent relationship building skills
  • Excellent PC skills including MS Office Word and Excel
  • Results orientated with proven ability to drive the business
  • Demonstrate strong financial acumen and ability to manage successfully in P&L environments and ability to understand budgets
  • Able to work on own initiative and as part of the team
  • Experience of solving problems and delivering solutions


Why work for Aramark?

  • We offer a wide array of comprehensive benefit programs and services designed to promote a culture of health and wellbeing. This includes tools and resources to help employees take care of their health, family, finances, and future, as well as development and training opportunities. What’s more, throughout our operations, we prioritize the creation of a diverse and inclusive workforce that our team members can feel proud of. Some of our benefits include.
  • Employee Assistance Programme (EAP)
  • We offer and encourage progression through learning & development
  • We offer employee resource groups and take part in regular Employee engagement surveys
  • We promote wellness initiatives to support your safety and health
  • We run Aramark building community given all employees opportunity to participate in Company run community days
  • Employee appreciation Local recognition and Service Initiatives
  • All colleagues can join the Aramark Pension scheme after a qualifying period, allowing you to save for your retirement


Other benefits include

Competitive salary

Annual bonus

On-site parking

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