In Room Dining Manager

2 days ago

South West London, London, United Kingdom Jumeirah Carlton Tower Full time

In Room Dining Manager - Jumeirah Carlton Tower

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of Londons most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the citys largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.

About The Job

An opportunity has arisen for an In Room Dining Manager to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

  • ?Ensure smooth, efficient, and service-focused Room Service operations, with guest satisfaction as the top priority.
  • Motivate, manage, and develop the Room Service team to achieve exceptional service and positive colleague relations.
  • Maintain strong collaboration with other F&B outlets and departments to ensure seamless operations.
  • Handle guest relations, including complaints, special requests, and inquiries, with a focus on VIPs and their preferences.
  • Supervise the preparation, quality control, and service of all Room Service orders, including special VIP amenities.
  • Maintain and ensure the availability of equipment, food, beverage stocks, and accurate minibar setups.
  • Oversee schedules, timesheets, and department revenue forecasting.
  • Manage monetary transactions, monitor departmental revenue, and maximize sales opportunities.
  • Uphold company policies, health and safety regulations, and department objectives, ensuring compliance with hotel rules.
  • Attend training sessions, adapt to industry changes, and take on additional responsibilities to meet guest service needs.

About You

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum of 2 years experience in a similar role or equivalent position.
  • Demonstrates excellent leadership qualities with the ability to inspire and manage a high-performing team.
  • Proactive and passionate about delivering outstanding guest service experiences.
  • Possesses in-depth knowledge of food and beverage menus, as well as industry trends.
  • Exhibits excellent communication, interpersonal, and presentation skills to effectively engage with guests and colleagues.
  • Skilled in maximizing profit, managing budgets, and identifying sales opportunities within the department.

About The Benefits

  • 33 Holidays inclusive of Bank Holidays, Extra Holiday for significant birthday (21, 30, 40, etc.)
  • Private Medical Insurance
  • Life Insurance
  • Nest Pension
  • Jumeirah Perks Website Access Discounts
  • F&B and Spa Treatment Discounts
  • One and a half times pay for work during bank holidays
  • Dry Cleaning of uniform or Business attire
  • Meals on Duty
  • Employee Assistance Program
  • Wellness Benefits Chiropodist, Flu Jabs, and more
  • Taxi Service After Hours
  • Social Events & Recognition Programmes
  • Ongoing Training & Development
  • Company Sick Pay
  • Travel Card Season Ticket Loan
  • Live Your Guest Life Stay
  • Jumeirah Discounts Stays in other Hotels
  • Cycle Scheme
  • Internal Transfer Scheme
  • Eye Test & Discount for VDU Users
  • Dental Cash Back Plan
  • External Transfer Scheme
  • Group Pension Plan with enhanced contributions
  • Income Protection Scheme


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