Senior Associate, Client Processing Team Lead
3 weeks ago
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Senior Associate, Client Processing Team Lead, to join our Middle Office Team. This role is located in Manchester, UK and will be working on a hybrid basis. ( 3 days a week in the office).
In this role, you'll make an impact in the following ways:
- Supervises/manages the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
- Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
- Serves as first line supervisor for assignment of tasks and resolution of issues.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
- Acts as the teams initial point of contact for issues requiring escalation.
To be successful in this role, we're seeking the following:
- Associates degree in a related discipline or equivalent combination of education and experience is required.
- Experience in the securities or financial services industry a plus.
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
- Most Just Companies", Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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