Business Support Assistant

1 week ago


Llanelli SARA, Llanelli, United Kingdom Carmarthenshire County Council Full time

Who You Are

  • Educated to GCSE standard, NVQ 2, or equivalent, or working towards it, with suitable experience over time.
  • Proficient IT skills, particularly with Microsoft packages.
  • Possess good numeracy and literacy skills.
  • Strong communication skills.
  • Able to handle sensitive and personal information with confidentiality.
  • Knowledgeable in financial processes within an office setting.
  • Practical knowledge of financial and operating systems.
  • Understanding of customer care principles and their practical application.
  • Experience with IT packages and responding to varied telephone calls.
  • Familiarity with administrative business support functions like HR & Payroll.
  • Personable qualities include being a team player, professional, courteous, positive under pressure, accurate, and methodical.
  • Desirable experience within a Local Authority and a multidisciplinary environment.
  • Language skills preferred are Welsh (Spoken Level 3, Written Level 1) and English (Spoken and Written Level 4).


What The Job Involves

  • Providing efficient and effective business support functions to meet departmental goals in line with financial policies.
  • Financial and administrative support to enhance departmental effectiveness.
  • Processing creditor and debtor payments to ensure compliance with regulations and targets.
  • Timely input of staff personnel records, managing payroll and absence data.
  • Maintaining systems to comply with audit requirements, ensuring accurate and timely management information.
  • Preparing periodic management information reports as needed.
  • Reviewing and processing cost information for management accuracy.
  • Coordinating with contractors and clients as necessary.
  • Recommending process and system improvements for continuous business unit performance enhancement.
  • Monitoring departmental mailboxes and calendars, responding per corporate policies.
  • Handling phone calls to maintain high standard customer support.
  • Executing general administrative duties including mail, typing, and filing.
  • Tasked with various work requests to support Line Managers within the department.
  • Office-based role within the Business Support Team, working 37 hours per week, Monday to Friday.
  • Daily start at 8:45 a.m., ending at 5:00 p.m. Monday-Thursday and 4:30 p.m. on Friday.
  • Accurately processing high volumes of creditor and debtor payments.
  • Position does not require a DBS check.
  • Flexibility expected in duties due to changing service needs, adhering to departmental requirements.



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