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Network Engineer

4 months ago

London UK, UK, United Kingdom Ruijie Networks Full time

As a Network Technical Support Specialist, you will provide technical support to customers and partner, focused on pre-sales test support, partner training and project implementation on Ruijie network products or solution, meanwhile you also need to be responsible for service delivery quality in coverage territory.

To be successful in this role, a motivated self-starter and self-learner is preferred, possess strong customer service and technical problem solving skills.


Responsibility:

1. Provide back line technical assistant and support to System Integration, Distributor and T2 channel partner.

2. Establish the services process system (Services Support, RMA process, etc.) with the covering countries and be responsible for the quality of services deliver in those countries;

3. Develop channel partner/system integration/distributor support skill by managing and conducting Post Sales technical training (Certified Training)/workshop regularly；

4. Close collaborate with 2nd Level (TAC) support team to address partner(s) and end customer support requests;

5. Collaborate with R&D team to conduct new product feature and POC tests, help to release to the global market.


Requirements:

1. 5 Years technical experience on sales support, maintain of enterprise network products (any of) main stream vendors and working in system integration or value-add distributor;

2. Strong responsibility and ability to integrated resource;

3. Able to speak and write English fluently;

4. Technical skills in Switching, Routing, Wireless LAN, and Network Orchestration/Integration is mandatory, additional experience in campus networks are added advantages;

5. Certified professional with (any of): CCNP/CCIE, ASE/Master ASE , Aruba Certified Mobility Professional (ACMP), HCNP/HCIE, JNCIP/JNCIE;

6. Have good interpersonal skill and able to communicate in all level.