Engineering Coordinator

3 weeks ago

UK, UK, United Kingdom MS3 Networks Limited Full time

Here at MS3 Networks and due to an internal promotion we have a position for an organised and customer focused Engineering Coordinator to join our operations department


Paying a salary of £28,000 and offering sector leading benefits which include:


  • A Health & wellbeing programme
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Full L&D Support


PLUS so much more


As an engineering coordinator, you will work closely with the engineering team, external contractors, and key stakeholders across the business, playing a crucial role in fault resolutions and ensuring the smooth and efficient coordination of residential and business installations. This position requires strong organisational skills, technical knowledge, and the

ability to multitask in a fast-paced environment.


About MS3 Networks:


MS3 is a fibre network operator based in the Kingston-Upon-Hull area with plans to pass over 500,000 homes and businesses with full fibre. As a wholesale-only provider, MS3 will enable its existing and future ISP client to provide up to 10Gb connections to end-customers, building on their existing fibre ring through Hull and to more than thirty other locations in the

region.


We offer great industry leading benefits that cover private health, life insurance and so much more which shows how much we value our people


Location:

MS3 Networks, Owen House, Owen Avenue, Hull, HU13 9PD


Roles & Responsibilities:

  • Act as the primary point of contact for coordinating residential, business and enterprise installations, working with internal stakeholders, wholesale partners and external contractors.
  • Co-ordinate fault investigations, assign tasks to appropriate personnel, and monitor progress to ensure timely resolution.
  • Monitor installation progress, identify, and resolve potential issues, and provide regular updates to stakeholders.
  • Create and manage PIA documentation.
  • Manage the installations planner, ensuring effective appointment scheduling and adherence to SLA’s.
  • Provide regular updates to internal stakeholders on fault resolution progress and expected time frames.
  • Maintain detailed records of fault reports, actions taken, and resolutions achieved.
  • Ensure compliance with safety standards and regulations during installations.
  • Initial incident recording and information gathering for Strikes, damages and defects.

Other Responsibilities:

  • Maintain accurate and up-to-date records of installations, faults, and related activities in the network management system.
  • Daily scheduling and management of faults through to completion.
  • Generate regular reports on installation status, fault trends, and resolution metrics for management review.
  • Identify areas for process improvement and contribute to the development and implementation of streamlined procedures.
  • Ensure compliance with internal documentation standards and industry best practices.
  • Collaborate with the customer support team to ensure a seamless customer experience.
  • Proactively communicate with stakeholders to manage expectations and resolve any concerns or escalations.
  • Act as first line support for installation queries.
  • Daily scheduling of the internal field engineering team installations.
  • Management of installation scheduling for the internal Field Engineers.
  • Act as a permitting liaison support from installations to the Streetworks team.
  • Scheduling of SME Surveys and ensuring sign off.

Skills and Experience:

  • Proven experience in a coordination role within the telecommunications or network infrastructure industry.
  • Ability to liaise with a range of departments understanding the roles of installations, Streetworks, civils and design.
  • Strong understanding of network infrastructure, installation processes, and fault resolution methodologies.
  • Excellent organisational and multitasking skills, with the ability to prioritise and manage multiple projects simultaneously.
  • Exceptional communication and interpersonal skills to collaborate effectively with internal teams, external vendors, and clients.
  • Analytical mindset with the ability to identify problems, troubleshoot issues, and propose practical solutions.
  • Proficiency in using network management systems, project management tools, and Microsoft Office Suite.
  • Knowledge of industry standards and regulations related to network installations and fault resolutions.
  • Flexibility to work in a fast-paced and dynamic environment with occasional after hours support.


Here at MS3, we are committed to our values of being ONE TEAM, being INCLUSIVE and ACCOUNTABLE and in putting our CUSTOMERS FIRST.


MS3 Networks are a Disability Confident Company


Recruiters: Please note that MS3 Networks are not accepting 3rd party applications. Any unsolicited submissions will be deemed to be out of scope of this policy and MS3 Networks will not be liable to make any payments for any candidates who have been submitted against our wishes and then successfully hired either now or at a later date.


MS3 are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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