IPC and Recording Engineering Lead

5 months ago


London, UK, United Kingdom Universal Technology Solutions Full time

Responsibilities

Hands-on experience supporting IPC Unigy voice trading systems, including Unigy management system, IQ/MAX Touch Turrets, IQ/MAX Omni soft turrets, Unigy Soft Client, and Unigy Pulse

IPC Unigy Certifications required

Experience with hoot n holler and intercom

Expertise interfacing directly with front end turret users

Expertise with ARD and MRD voice circuit test and turn up

Experience with automated recording check tools and reporting

Experience with NICE NTR & NTR-X voice recording user management and implementations

Experience with regulatory requirements for voice recording configuration and retention

Experience with voice related software development using API and API gateways such IPC Bluewave and NTR-X a plus

Assess new technologies, identify emerging trends, provide recommendations

Troubleshoot and resolve escalated IT tickets and issues

Maintain and develop strategic relationships with vendors

Cisco Call Manager experience and certifications a plus

Zoom collaborative services experience a plus

Design and oversight of Multimedia project installations for new and existing conference rooms

Maintenance, creation, and implementation of new and existing workflows for Multimedia service offering.


Qualifications

• Demonstrated analytical and problem-solving skills

• Ability to effectively interact with a diverse group of IT staff located in multiple sites, including proven effectiveness working with global teams

• Highly self-motivated and capable to work under pressure

• Extremely organized with strong time-management skills

• Possesses a customer-oriented mindset

• Solid communications skills, fluent in English and preferably in Chinese (Cantonese and Mandarin) too


Key Technology Vendors

  • Cisco CUCM, IPC, NICE, Zoom, Insightful


About Universal Technology Solutions:

We aim to revolutionize our client's technology landscape through seamless integration of progressive technology that solve their unique business challenges. We pride ourselves with a deep understanding of our client's industry and aspirations, crafting tailored solutions that propel them towards their envisioned future. We are more than just a technology firm – we are catalysts for innovation and execution.



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