![Universal Technology Solutions](https://media.trabajo.org/img/noimg.jpg)
IPC and Recording Engineering Lead
4 days ago
Responsibilities
Hands-on experience supporting IPC Unigy voice trading systems, including Unigy management system, IQ/MAX Touch Turrets, IQ/MAX Omni soft turrets, Unigy Soft Client, and Unigy Pulse
IPC Unigy Certifications required
Experience with hoot n holler and intercom
Expertise interfacing directly with front end turret users
Expertise with ARD and MRD voice circuit test and turn up
Experience with automated recording check tools and reporting
Experience with NICE NTR & NTR-X voice recording user management and implementations
Experience with regulatory requirements for voice recording configuration and retention
Experience with voice related software development using API and API gateways such IPC Bluewave and NTR-X a plus
Assess new technologies, identify emerging trends, provide recommendations
Troubleshoot and resolve escalated IT tickets and issues
Maintain and develop strategic relationships with vendors
Cisco Call Manager experience and certifications a plus
Zoom collaborative services experience a plus
Design and oversight of Multimedia project installations for new and existing conference rooms
Maintenance, creation, and implementation of new and existing workflows for Multimedia service offering.
Qualifications
• Demonstrated analytical and problem-solving skills
• Ability to effectively interact with a diverse group of IT staff located in multiple sites, including proven effectiveness working with global teams
• Highly self-motivated and capable to work under pressure
• Extremely organized with strong time-management skills
• Possesses a customer-oriented mindset
• Solid communications skills, fluent in English and preferably in Chinese (Cantonese and Mandarin) too
Key Technology Vendors
- Cisco CUCM, IPC, NICE, Zoom, Insightful
About Universal Technology Solutions:
We aim to revolutionize our client's technology landscape through seamless integration of progressive technology that solve their unique business challenges. We pride ourselves with a deep understanding of our client's industry and aspirations, crafting tailored solutions that propel them towards their envisioned future. We are more than just a technology firm – we are catalysts for innovation and execution.
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