General Manager

2 months ago


Cheltenham UK, Gloucestershire, United Kingdom i2i Recruitment | B Corp™ Full time

Are you a dynamic leader who thrives in a people-centric, values-driven environment? Do you excel in balancing strategic goals with hands-on management? If so, we have the perfect role for you as General Manager for our Cheltenham based client.


As a General Manager, you’ll hold ultimate responsibility for the performance of your location, measured by the “balance score card” – a framework combining commercial success and compliance excellence. This role demands strong leadership, a focus on team empowerment, and a commitment to creating an exceptional workplace for colleagues and members alike.


Key Responsibilities

Commercial Performance

  • Drive sales activities and achieve KPIs to meet commercial objectives.
  • Oversee member prospecting, networking, and local partnerships to generate leads.
  • Manage renewals, cost control, and revenue targets in line with P&L.
  • Collaborate with the sales and marketing teams to implement location-specific campaigns.

Community & Engagement

  • Cultivate a vibrant community through member engagement and local events.
  • Build lasting relationships with brokers, agents, and local industries.
  • Serve as a trusted point of contact for members, addressing feedback and planning for growth opportunities.
  • Lead recruitment, training, and development to build a high-performing, cross-trained team.

Operations & Compliance

  • Ensure health and safety standards, compliance protocols, and risk assessments are upheld.
  • Manage supplier relationships, focusing on service quality and positive impact goals.
  • Maintain accurate reporting and billing processes, supporting financial integrity.


About You

  • Proven Leadership Skills: Experience in leading teams, ideally within a role where you had to drive sales, be compliant and foster a culture. Candidates from a hospitality background could be a great fit.
  • Sales & Commercial Acumen: A track record of meeting sales goals and driving business performance, and networking success.
  • Operational Excellence: Strong organisational skills with the ability to manage multiple priorities and ensure compliance.
  • People-Centric Approach: A genuine passion for developing others and creating a positive, collaborative environment.


What We Offer

  • A values-driven workplace that prioritizes growth and collaboration.
  • Opportunities to contribute to strategic growth and new location openings.
  • Private healthcare
  • Monday to Friday role


Interested? Send your most up-to-date CV to Georgie at i2i recruitment today Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.



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