Registered Nurse

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

RedArc is a private company based on Chester Business Park established 24 years ago which provides a unique telephone based Personal Nurse Advice Service. Our RedArc Nurses give people practical advice and emotional support to help them cope with their experience of illness, disability, trauma or bereavement.

Do you aspire to join this small supportive team to provide patient centred care, managing your own case load with the time needed to help people and achieve great job satisfaction?

We have an opportunity for an experienced Registered General Nurse within our team to support people with serious health issues.

Working closely in a team with other similarly qualified colleagues (RMNs and RGNs), to ensure that appropriate outcomes are achieved when dealing with patients by promoting the values, culture and ethos of the organisation, using skills and experience to provide support, signposting and practical advice with due regard for medical protocols.

To assess each patient individually and produce and carry out the most appropriate plan for their wellbeing.

Key tasks:

1)

• To contact patients within specified time following receipt of any new case, depending on advice and information given by individual schemes.
• The scope of RedArc should be described to patients fully and agreements reached with the patient as to the best course of action.

• To support and advise by telephone, all patients to the best of your ability ensuring advice, support and information given to patients is pertaining to individual needs and requests, making full use of your skills in general nursing when appropriate.

2)

• Ensure that all communication (whether written or verbal) with patients and third parties such as scheme sponsors and other health professionals is confidential, professional and well documented at all times in the ‘PIP' system (computerised record keeping system).
• Record all written/email documentation to patients on ‘PIP'.
• Ensure ‘follow up' dates to patients are recorded and met.

3)

• Where an intervention is agreed (e.g. Counselling, Speech & Language Therapy, Physiotherapy, Complementary Therapy etc.) ensure procedure follows ‘Service Standards' and ‘Service Level Agreements'.
• Discharge patients appropriately and as required on ‘PIP' system.

4)

• To liaise with the Senior Nurse / Head of Nursing regarding any concerns over patients. Any complaints received about any aspect of the RedArc service should be reported immediately as per complaints policy.

Other tasks

• To attend and participate in staff meetings as required.
• To be involved in regular clinical supervision, 1-1s and annual appraisals as requested.
• To be a good team member by providing and receiving peer support day to day
• To be aware of own needs for training for professional development and discuss any requests with Senior Nurse.
• To make yourself familiar with RedArc's polices and procedure and adhere to them at all times.
• To represent the organisation in a positive way, when dealing with patients, colleagues and scheme sponsors.
• Maintain confidentiality at all times.
• Comply with regular audits to ensure what we are doing is standardised, consistent and gives measurable information that we are meeting clinical governance standards
• To attend and participate in case reviews and complete any learning outcomes identified.

Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Skills, abilities & personal qualities

• Professional ­- An experienced Registered Nurse
• Interpersonal skills - Highly effective.
• Relationships - Ability to build strong trusted relationships with patients and colleagues.
• Team member - Working closely with all RedArc staff
• Creativity - Construct effective solutions with support from colleagues as appropriate.
• Self-development - Willing to embrace ‘continual learning'.
• Organisation & Time management - Highly effective.
• Self-reliant - Able to work without day to day supervision, able to take initiative.
• Confidentiality - Maintain at all times
• Broad base of recent experience & knowledge in acute care
• Excellent telephone manner
• Sensitive confident approach
• Ability to display compassion and empathy
• Basic IT skills

Experience

• Experienced Registered General Nurse
• Wide range of clinical experience within the NHS or private sector

Membership

• Nursing & Midwifery Council

Training, education & qualification

• Registered General Nurse

Generous BENEFITS Package including:

• Working OFFICE HOURS
• Hybrid working
• Competitive salary
• Free private medical insurance
• Comprehensive training programme

Other benefits to be discussed on application.

Who we're looking for

At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other, in the small everyday moments and the bigger challenges

• We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.