Current jobs related to Senior CX Consultant - UK, UK - Coevolve

  • Pre sales CX Consultant

    4 days ago

    UK, UK, United Kingdom IG Full time

    Job Title: CX ConsultantCompany: A Trusted Leader in Cloud-Based Contact Centre SolutionsLocation: Home-Based with Travel to London Office as NeededReporting to the Head of Consulting, The CX Consultant provides specialist advisory, design and implementation services covering strategy, service design, operations, data, technology and people change in the...

  • Customer Insight Manager

    4 days ago

    London, UK, UK, United Kingdom Harnham Full time

    CUSTOMER INSIGHT MANAGER (CX)UP TO £70,000LONDON We're working with leading healthcare insurance company who are looking to build out their CX function with a talent manager. You'll have the chance to with a variety of quantitative and qualitative data and oversee VOC to come up with strategic insights to improve customer experience! THE ROLE:The...

  • Strategic Account Executive

    1 month ago

    UK, UK, United Kingdom Hyperity Full time

    Are you an experienced Senior Account Executive in the CX space who is looking for a new opportunity?Do you thrive in scaling SaaS businesses as they enter new regions?We’re working with a SaaS business in the CX space who are looking for a Strategic Account Executive as they expand into the EMEA region. You’ll be driving new business, working with...

  • Senior Content Lead

    2 months ago

    UK, UK, United Kingdom VML Full time

    Senior Content Lead needed to join our team on a permanent basis.The opportunity:This is an exciting opportunity for an experienced Senior Content Lead to join our rapidly expanding eCommerce team. You will be working as part of our Experience Team within VML Enterprise Solutions, sitting alongside experts in CX: UX, UI, Service Design, CX Research and CX...

  • Customer Experience Manager

    2 months ago

    UK, UK, United Kingdom Arthur Recruitment Full time

    Arthur are partnered with a General Insurer who are seeking a Customer Experience Manager to join their Customer Journey team to improve and develop the customer journey. This is a full time, permanent position operating on a hybrid basis (2 days in the office).Main Duties:Educate the business and senior leadership team on customer journeyAssist with...

  • Customer Insights Manager

    2 months ago

    UK, UK, United Kingdom Arthur Recruitment Full time

    Arthur are partnered with a General Insurer who are seeking a Customer Insights Manager to join their Customer Journey team to improve and develop the customer journey. This is a full time, permanent position operating on a hybrid basis (2 days in the office). Main Duties: Educate the business and senior leadership team on customer journey Assist with...

  • Senior Management Consultant

    2 months ago

    UK, UK, United Kingdom Corriculo Recruitment Full time

    COR6938 Senior Management Consultant, 200k OTE, ReadingAre you an experienced Senior Management Consultant with a passion for driving transformative business change? Join our client’s team and play a pivotal role in shaping the future of leading UK companies!The RoleAs a Senior Management Consultant, you’ll lead the charge in delivering high-impact...

  • Senior MarTech Consultant

    2 months ago

    UK, UK, United Kingdom Harnham Full time

    SENIOR MARTECH CONSULTANT - LONDONUP TO £75,000THE COMPANYI am supporting a bespoke MarTech Consultancy on a key Senior Consultant hire.THE ROLEThe successful Senior MarTech Consultant responsibilities will include:Lead the implementation and configuration of Adobe CDP and Tealium solutions based on client requirements and best practices.Develop...

  • Consultant / Senior Consultant

    6 months ago

    London, UK, UK, United Kingdom Consulting Point Full time

    Looking for an exciting and rewarding career opportunity in London? Look no further than Consulting Point, a leading Talent Strategy & Advisory firm that partners with top-tier consulting firms, boutiques, and global organizations to help them succeed in attracting, retaining, and rewarding top talent at all levels.As a Consultant or Senior Consultant at...

  • Senior Consulting Manager

    3 weeks ago

    UK, UK, United Kingdom Del-Ponte Full time

    Job Title: Strategy Senior Consulting ManagerIntroduction: Del-Ponte is a Career Advisory and Consulting Referral Boutique Firm operating across the GCC and the Middle East. Job Overview: We are seeking experienced Strategy Senior Consulting Manager eager to advance their careers across various strategic capabilities. Our recruitment efforts are focused on...

  • Senior Recruitment Consultant

    1 month ago

    UK, UK, United Kingdom Higher Success Full time

    Recruitment Consultant £25K to £45K depending on level hired. Consultant, Senior Consultant or Principal Consultant levels consideredMy client, a fast growing specialist recruitment agency are looking for Consultants to join them. They have grown to 20 consultants and billing over £22million within 5 years and now they are focusing on growing their...

  • Senior Strategist

    4 days ago

    London, UK, UK, United Kingdom Medical Talent Full time

    EXCITING NEW ROLEAre you an established healthcare strategist looking for your next challenge? Our client requires a self-starting, ambitious Senior Strategist/Associate Director, who is used to developing scientific strategy with minimal senior support, and adept at building partnerships with stakeholders.You must be proficient at interpreting and...

  • Senior Business Travel Consultant

    1 month ago

    UK, UK, United Kingdom C&M Travel Recruitment Full time

    Senior Business Travel ConsultantOur client, a well-established independent travel management company is seeking a Senior Business Travel Consultant to join their team. You will be either office based in their South West London office, hybrid (3 days in the office) or fully remote for the right candidate. Proficient on Sabre GDS and working on varied...

  • Senior NetSuite Consultant

    2 months ago

    UK, UK, United Kingdom Cloud2 Consult Full time

    Senior NetSuite Consultant - Contract RoleSalary - Market RatesHybrid - 2 days a week in the office - LondonImmediate start dateDuration - Initial 6 month contract (very likely to be extended)My client is seeking a Senior NetSuite Consultant to lead the implementation and configuration of NetSuite solutions to meet the business...

  • Senior Credit Risk Consultant

    2 months ago

    UK, UK, United Kingdom Harnham Full time

    Senior Credit Risk Consultant (IRB Wholesale)Up to £130,000HybridLondonThe CompanyI am hiring a Credit Risk Wholesale Consultant one of the UK’s largess banks based in London. Within this role you will be bringing your strong wholesale regulatory modelling experience to support the banks through the IRB regulatory landscape.The RoleAs a Senior Credit Risk...

  • Senior Recruitment Consultant

    1 month ago

    UK, UK, United Kingdom Huntress Full time

    Senior Recruitment Consultant - RemoteSalary: £40k - £50k OTE of £80k+PermanentAre you an ambitious and self-motivated recruitment consultant who is looking for a new role that can give you ultimate job satisfaction and where you can achieve goals that change your life financially? Do you want to work as part of a business with a fantastic culture who...

  • Senior Consultant

    2 months ago

    UK, UK, United Kingdom Carlin Hall Full time

    Senior Consultant – Legal PracticeOur client, a global leader in executive legal search and recruitment, is seeking experienced Senior Consultants to join their dynamic team. If you are passionate about recruitment and looking for a fresh start with a firm that values collaboration, professional growth, and work-life balance, this is the perfect...

  • Senior Reward Consultant

    2 months ago

    UK, UK, United Kingdom Alchemy Global Talent Solutions Full time

    An exciting opportunity is available for an experienced Senior Reward Consultant to join a well-known business in their London office (hybrid). Responsibilities:Assist with compensation studies and be responsible for the growth of these studies.Manage and add to clients existing reward strategy. Collect data, analyse findings and create ideas and solutions...

  • Senior Security Consultant

    4 weeks ago

    UK, UK, United Kingdom Trident Search Full time

    Trident Search have partnered with a leading cybersecurity consultancy based in Leeds who are seeking a Cyber Security Consultant to join their team. Supporting over 800 businesses and 50,000 users across the UK, delivering top-tier security services. This consultancy has earned a strong reputation since 2011, helping organizations of all sizes stay...

  • Senior OneStream Consultant

    1 month ago

    UK, UK, United Kingdom Henderson Drake Full time

    Location: United Kingdom (Remote)Position: Senior OneStream ConsultantCompany: Diamond-Level OneStream PartnerAbout the Role:We are seeking a highly skilled Senior OneStream Consultant to join our dynamic team. As a Diamond-Level OneStream Partner, we work with some of the most prestigious clients in the industry, delivering top-tier financial solutions....

Senior CX Consultant

3 months ago

UK, UK, United Kingdom Coevolve Full time

Company Overview

Coevolve is a leading global provider of managed telco-independent Software Defined WAN (SD-WAN), Secure Access Service Edge (SASE), and cloud and multi-cloud networking solutions to enterprises. Providing services in more than 80 countries, enterprises entrust Coevolve to provide secure and reliable connectivity to wherever they operate, deliver digital transformations quicker, and improve key business applications at dramatically reduced costs. Today, we are pushing the boundaries of traditional network management through AI and machine learning to deliver more value, actionable insights, and capabilities to enterprise network management with Coevolve Smart Services. With our Smart Services portfolio, we can proudly say that Coevolve represents the next generation of co-managed digital infrastructure specialists, ensuring we continue to be market-leading and at the forefront of Networking solutions across the globe.


Our people at Coevolve are smart, tenacious, passionate, and dedicated experts in the field. We achieve great things together for our clients. We solve core problems in the traditional carrier and systems integrator business models. Our company culture fosters lifelong learning, collaboration and inclusion. Our team is truly global with people in 5+ locations around the world. We love innovative ideas and the ability to get things done. We believe teamwork makes for the most rewarding work and creating an environment that values all roles and good ideas.


What is Client Experience (CX)?

  • It ensures great post-sale service from “Onboarding through to Renewal” from “start to finish” for a Coevolve client
  • It seeks to add or measure value at each key stage of the client journey with Coevolve
  • Effectively, CX is the “conduit” between Coevolve internal functions and the Client overall experience of our Services
  • In essence: great change management in the broadest sense
  • It is crucial for the Client and for Coevolve to continue to grow
  • The CX function works closely with the Sales and Finance team and manages all Client administration to allow Coevolve Sales resource to focus more on New Logo Sales and therefore generating new revenue.


The Role

Reporting directly to the Director - Global Operations & CX, the Senior CX Consultant is a senior client facing position which will play a crucial role in maintaining ongoing engagement with Coevolve Clients and delivering exceptional client satisfaction.


The successful candidate will have the opportunity to drive value across all four life cycle phases of our service offerings (Assess > Deploy > Manage > Optimize), with the majority of the focus being on the Deploy and Manage phases. The role will support mainly mid-tier MNC’s with either global or significant regional footprints.


Responsibilities

  • Client Engagement: Maintain ongoing engagement with global clients, including report preparation, conducting service reviews, onboarding new clients and services, and coordinating assigned projects
  • Report Preparation and Review: Prepare and review monthly Client Service Review reports for accuracy and completeness, ensuring all data is correct and aligned with the products and service modules sold to clients before meetings
  • Client Service Review Meetings: Prepare and facilitate Client Service Review meetings for assigned Clients, Globally, ensuring effective communication and engagement while providing insights and updates on service performance, metrics, and outcomes
  • Voice of the Client: Document any actions and follow-up items arising from Client Service Review meetings, ensuring they are tracked and addressed in a timely manner
  • Project Coordination: Coordinate assigned projects, ensuring they are delivered on time, within scope, and aligned with client expectations and Coevolve objectives
  • Underlay Vendor Engagement. Meet with assigned underlay providers as required to ensure Client services are provided effectively. Provide accurate and timely processing of commercial requests, including quoting, ordering, and commercial administration to Clients in support of our global Sales team
  • New Site Orders: Manage the entire process for new site orders, including reviewing requirements, quote preparation, internal approvals, ordering and procurement activities in coordination with associated vendors
  • Client Onboarding: Manage the onboarding process for new clients, including preparing Client Support Guides, facilitating onboarding sessions, demonstrating the use of Coevolve systems/portals and providing operational training
  • Client Administration: Ensure that Client Support Guides are reviewed and updated regularly and as necessary as well as maintaining Client contacts within systems and configuring access to Coevolve resources
  • Client Feedback Collection: Obtain, document and share Client feedback regularly, to ensure high levels of Client satisfaction are maintained
  • Service Requests: Assist in facilitating and managing service requests, ensuring timely responses to Client requests
  • Internal Team Engagement: Maintain ongoing engagement with internal teams, including Operations, CX, Digital Innovation, Sales, and Technical Consultants (TCs), to ensure alignment and effective coordination of Client services
  • Continuous Improvement: Identify opportunities for improving processes and procedures, contributing to the enhancement of overall Client experience and satisfaction.


Must have;

  • 5+ years of previous experience in a similar role, working within technical operations teams preferred
  • Excellent presentation and communication skills required (both written and oral in English) for effective collaboration with Clients and internal teams
  • Proven ability to provide exceptional customer service, ensuring client needs are met and issues are resolved promptly and effectively
  • High attention to detail to ensure accuracy in documentation and processes
  • Proven ability to manage quoting, ordering and procurement processes
  • The ability to effectively prioritize tasks and manage time in high-pressure situations
  • Effective problem-solving skills to address and resolve issues promptly
  • Analytical mindset to identify opportunities for process improvements to enhance efficiency and service quality
  • Demonstrates a strong sense of ownership by taking responsibility and accountability for their tasks and projects, ensuring they are completed accurately and on time while proactively addressing any challenges that arise
  • Global teamwork abilities and the ability to work in the office at least 2 days per week
  • Some flexibility for early or late calls on occasions with global colleagues or vendor partners will be required. We try to design good processes and leverage global Coevolve colleagues to keep this to a minimum but some flexibility within total working hours is needed in an international environment like ours.


What we are not looking for;

  • Not an Account Manager or Sales target role – The role will work closely with the Sales team in a client engagement capacity
  • Not a Technical Account Manager or Pre-sales role - Hand off to Technical Consultant for pre-sales queries or technical scoping activities
  • Not a Project Manager – this role will work closely with Project Managers and technical teams in the deployment of new services
  • Not a Commercial Manager – this role will work closely with the Commercial Manager regarding complex commercial activities.


Qualifications

Tertiary qualification is desired in a related field but is not essential.


On-the-job perks;

  1. As a global company, you'll gain exposure to global knowledge and experts in the field
  2. We offer remote working for this role to support work-life balance.


If this sounds like you, please APPLY now.