Technical Delivery Lead

2 weeks ago

London UK, UK, United Kingdom Nephos Technologies Full time

Overview

Noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers. Our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform and drive change in a modern digital world.

Our vision is to become the data system integrator that organisations turn to when they want to break from the norm, tackle the impossible and materialise visions. We challenge organisations to think differently and stay at the forefront of change.

At Nephos Technologies, our values guide the behaviours of how we strive to develop our company, engage with our clients, and support the development of our staff. At its heart, our values can be summed in three words: Innovation, Integrity, and Independence.


About the job


As the business is entering into an exciting phase of growth, the Technology Solution Group (TSG) are looking to add a Technical Delivery Lead (TDL) to the team, who will own all technical delivery aspects for identified offerings within our Data Governance as a Service (DGaaS) Managed Service framework aligned to our Data Management offerings. This will be for specific customer(s) and report to the TDL Team Lead for our Data Driven solutions.


This role would suit someone passionate about becoming a subject matter expert for software solution(s) that support delivering data-focused outcomes for customer(s) data management initiatives, in the areas of data catalogue & glossary, data quality, and data lineage use cases.


The individual should have a proven ability of designing, planning, configuring, and driving value-based outcomes from enterprise software-based solutions for the above-mentioned use cases.


Role responsibilities


Role responsibilities cover a wide range of activities related to customer service rollout, platform design, implementation and configuration, support, and ongoing management.


  • Take the Customer on a journey to build their own Business Glossary(s), Business Data Models, Data Catalogues, Data Quality (Business Rules) and Data Lineage capabilities.
  • Run Workshops, Meetings, Interviews, etc. with our customers to help them understand more about Data Management and how that will benefit their business.
  • Serve as the main solution contact, and lead meetings for designated customers.
  • Participate in software solution deployment ensuring it is built and tested to specification.
  • Act as a liaison between internal teams and the customer to ensure effective communication and relationship management.
  • Own delivery of outcome after presales and customer sign-off and oversee implementation to ensure service meets specification.
  • Collaborate with cross-functional teams, such as pre-sales, engineering, project, and product management to ensure smooth running of the service.
  • Collaborate with internal teams to identify areas for improvement and enhanced service delivery.
  • Contribute to internal knowledge sharing by documenting lessons learned and sharing insights.
  • Create, own and maintain relevant documentation of the solution that comprises the service for new and existing customers.



Key Skills/Experience


  • 3+ Years in an enterprise application deployment/ analyst role.
  • Proven experience in the installation, configuration, and support of enterprise applications.
  • Understands what a Business Glossary(s) is and how to help a business build one.
  • Understands what a Business Data Model is and how to help a business build one.
  • Understands what a Data Catalogue is and how to help a business build one.
  • Understands Data Quality is and how to help build Business Rules to enforce it.
  • Understands what Data Lineage is and how to help map it for a business


Personal Skills/Attributes


  • Problem Solving – Excellent issue analysis, troubleshooting and fault-finding skills.
  • Technical Aptitude – Ability to understand, use, and learn new technologies, tools, and processes.
  • Self-starter – Takes initiative and responsibility for their own work and learning, shows interest in learning new things proactively.
  • Presence – Has confidence and charisma, stands out and makes an impact in any situation.
  • Influence – Is able to influence business direction easily, both internal and external clients, to become widely respected.
  • Leadership Skills – Demonstrates strong leadership qualities and behaviours, inspires, and motivates others.
  • Decision Making – Makes timely and effective calculated decisions based on sound judgement and analysis.
  • Accountability – Takes ownership and responsibility for their actions and results, learns from feedback and mistakes.
  • Calm under pressure – Never shows any sign of being under pressure in any circumstance. Able to rationalise in a difficult circumstance.
  • Communication – Has excellent verbal and written communication skills, expresses themselves clearly and appropriately.
  • Work Relationships – Is able to form close bonds and working relationship with the team other team members and/or majority of the business. Is seen in high regard and brings people together.
  • Approachability – Always has time to listen, helps and support even when they're busy themselves.
  • Time Management – Ability to manage multiple tasks efficiently and effectively.
  • Legally able to work in the UK.



What we can offer

At Nephos we are committed to creating an environment where you are proud to work. Your benefits include, but are not limited to:

  • A competitive salary of up to £65k per annum depending on experience.
  • Health insurance which includes annual dental and vision allowance
  • Health assured (employee assistance programme) includes access to counselling services
  • Travel support if over 100 miles away from the office
  • Hybrid working from day 1
  • 2 Social Impact days per year for volunteering
  • Fun company and team social events once a month
  • We love birthdays - receive a special gift
  • Enhanced Maternity, Paternity and Adoption leave
  • 3% yearly performance-related bonus
  • Opportunity to work in the fastest growth area in the IT sales landscape – Data
  • The opportunity to buy and sell up to 5 days holiday
  • Personalised career road map and continuous development
  • Recognition awards including employee of the month prize and annual awards awarding £4000 to spend on a holiday

Inclusion and diversity are paramount to us here at Nephos. All our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require any assistance or reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.

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