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Learning and Assessment Administrator
3 months ago
Learning and Assessment Administrator
We are working with a qualifying and awarding membership body, with 130 years of experience in educating and supporting professionals. With over 34,000 students and members worldwide, the Institute provides professional development, guidance, career opportunities, and thought leadership for their professional members.
Purpose of the Job
The Learning and Assessment Administrator is responsible for providing comprehensive support to learners studying with the Institute. This includes handling pre-assessment, during assessment, and post-assessment tasks. The role involves addressing technical queries regarding exam entries, reasonable adjustments, access to learning materials, data transfer between systems, delivery of online assessments, and results processing. This position is crucial for ensuring that learners have a smooth and trouble-free learning and assessment experience with the Institute.
Main Responsibilities/Accountabilities
- Provide technical administration for online examinations and assessments, including uploading candidate data, assessment materials, assigning markers, and producing results files.
- Deliver exams and assessments through the Institute’s e-assessment platform (Rogo) throughout the year. Monitor live assessments and provide assistance to candidates as needed, maintaining a calm demeanor.
- Ensure accuracy in logging 'no shows' for assessments and correctly process postponements, withdrawals, and absences.
- Address learner queries related to the examination and assessment process, rules and regulations, and appeals promptly and thoroughly.
- Resolve learner queries regarding access to platforms for assessment purposes or digital learning materials.
- Handle complex requests for exam adjustments and other special circumstances, ensuring that the needs of the learner are met.
- Maintain accurate and up-to-date records on the Institute systems, including the CRM and Rogo.
- Securely handle sensitive and confidential documents such as exam papers and supporting medical information for exam adjustments.
- Collaborate with the Assessment Manager and Learning and Assessment Lead to ensure that process documents, policies, and learning materials are current and relevant.
- Assist in planning and scheduling assessment sessions and stakeholder communications.
- Provide administrative support in the production of assessment materials such as assignments and exam papers, including scheduling meetings with external stakeholders and tracking progress. Occasionally take meeting notes.
- Support the assessment process by allocating markers to subject teams and batches of scripts, producing reports on marking progress, and making payments to markers and other suppliers.
- Ensure that internal and external stakeholders are informed of Institute processes through relevant, timely, and clear communications.
- Support the Student Support Executive with post-exam processes such as handling extenuating circumstances and appeals, and logging issues raised.
- Produce reports and statistics regarding candidate performance and prize winners, validating the accuracy of the information as requested.
Other Duties
- Attend events as a representative of the Institute as required.
- Occasional early mornings, late evenings, and overnight travel may be necessary.
Person Specification
Knowledge
- Understanding of the administration of exams and assessments, ideally within the education or professional and membership body sector.
- Proficiency in using MS Office, especially MS Word, PowerPoint, and Outlook.
Experience
- At least two years of experience in an administrative role.
- Proficient with databases and online learning platforms.
- Experience in dealing with customers in a pressured environment.
- Ability to keep records accurately.
- Experience handling sensitive and confidential documents.
Skills
- Ability to multitask.
- Strong customer service skills.
- Good communication skills.
- Ability to remain calm under pressure.
- Good planning, prioritisation, and time management skills, with the ability to problem-solve.
- High degree of consistency and attention to detail in all work.
If you are independent but enjoy collaborating with a hard working team, are resilient, flexible, and open-minded, this could be the perfect job for you
