Onboarding Manager
3 weeks ago
Fintech People, are excited to be recruiting an Onboarding Manager for an innovative open banking firm that's redefining the financial landscape with advanced technology and a customer-first approach.
About the Role
As an Onboarding Manager, you’ll be at the heart of creating smooth, secure, and compliant onboarding experiences for clients across the globe. In this role, you’ll lead the full onboarding lifecycle ensuring new clients launch their products quickly and confidently across 30 jurisdictions, including the UK, EMEA and US.
You’ll manage and motivate a talented team, work closely with cross-functional partners, and oversee critical compliance standards that help our clients navigate the complexities of financial services.
Key Responsibilities
- Leadership: Oversee a team across multiple locations, driving high performance and managing priorities to deliver an exceptional onboarding journey.
- Seamless Onboarding: Lead the end-to-end onboarding process, acting as the primary escalation point, troubleshooting issues, and ensuring timely, efficient service.
- Collaboration: Partner with Product, Compliance, Sales, and Technology teams to align on client needs and deliver outstanding customer outcomes.
- Efficiency & Compliance: Continuously optimize onboarding workflows, automate processes, and ensure strict adherence to AML, KYC, and regulatory standards across multiple regions.
- Strategic Development: Shape onboarding strategies that enhance operational efficiency, meet compliance standards, and drive value for clients.
Who We’re Looking For
- Proven Leader: With 6+ years in onboarding or customer implementation in the financial services industry, you’re skilled in managing complex, high-stakes projects.
- Compliance Expert: Strong grasp of AML, KYC, and regulatory frameworks across the UK, Europe and US, ensuring all onboarding processes are efficient and compliant.
- Payments Knowledge: Familiarity with key payments systems (FPS, SEPA, SWIFT) and embedded finance solutions, with a customer-focused mindset.
- Collaborative Communicator: Known for building strong cross-functional relationships, delivering value-driven service, and maintaining high standards.
- Hands-On & Driven: You’re someone who makes things happen, thrives in a team environment, and goes above and beyond to deliver exceptional results.
Please reach out today for a confidential chat.
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