HyperX Technical Support Engineer
4 weeks ago
The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers.
Responsibilities.
• Respond to technical issues and product questions in English/French. This may be through a telephone conversation, email, social media, Chat, or a web request.
• Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures.
• Use the CRM system to document and categorize cases accurately by researching and gathering appropriate information to resolve issues in a professional, courteous, and timely manner.
• Regularly review and update regional email templates to ensure accurate correspondence with customers.
• Maintain and update your knowledge on all HyperX and competitor’s hardware/software products.
• In accordance with company procedures, you may need to manage logistical issues such as RMAs.
• Back up colleagues where necessary especially with language cover.
• Take responsibility for specific projects.
• Perform other duties as assigned by the Manager/Team Leader.
Education & Experience Recommended
• Educated to A Level standard (or equivalent).
• A degree in a relevant discipline will be a distinct advantage.
Knowledge & Skills
• Fluent in English and French, spoken and written to business level is essential. An additional European language would be a distinct advantage (German/Italian/Spanish/Turkish).
• A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc.
• Knowledgeable in the use of various gaming consoles.
• Knowledge of PC Architecture and Microsoft OS.
• A minimum of 1 year’s previous experience in providing customer support.
• Excellent communication and organizational skills with strong focus on Customer satisfaction.
• Excellent time management, ability to prioritise your own workload and multi-task.
• A great team player with a positive working attitude and the initiative to research answers to complex questions.
• A clear thinker, quick learner, and logical problem solver keen to provide the best possible service to customers.
• A technophile who loves to be immersed into the gaming scene and enjoys social media discussions about products and technology.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
-
Technical Support Engineer
4 weeks ago
Reading, UK, Berkshire, United Kingdom DiverseJobsMatter Full timeThe Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to...
-
EUC Support Engineer
2 months ago
Reading, UK, Berkshire, United Kingdom Brakes Full timeJob DescriptionEUC Support EngineerSysco are currently recruiting for an EUC Support Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager.As the EUC Support Engineer it is your responsibility to provide both onsite and remote 2nd line technical support of end user technology...
-
Technical Director
2 days ago
Reading, UK, Berkshire, United Kingdom Stirling Warrington Full timeTechnical DirectorReading, BerkshireUp to £880 a day Outside IR35We are looking to recruit a Technical Director, who will be responsible for directing the laboratory through chemical manufacturing processes, this will include the design and development of processes, instruments and equipment.Additional responsibility for the identification, deployment and...
-
Lead Software Engineer
3 weeks ago
Reading, UK, Berkshire, United Kingdom Technical Futures Ltd Full timeA Lead Software Engineer with proven experience of defining and building Custom Linux distributions will take responsibility for the development of Host support software for a new name in the Semiconductor industry. Generous salary, Hybrid working and Shares on offer.The Company: A high-Tech scale-up with a multidisciplinary talented team of engineers,...
-
Technical Materials Manager
2 weeks ago
Reading, Berkshire, Berkshire, United Kingdom CK Group Full timeCK Group are recruiting for a Technical Materials Manager, to join a global Consumer Healthcare company, who are based in Reading, on a contract basis for 12 months. Company: Our client is a global consumer healthcare business with well known household brands. Location: The role is based in Reading. Role:Lead technical materials projects for global OTC and...
-
Reading, UK, Berkshire, United Kingdom Technical Futures Ltd Full timeDigital Design Engineer - ASIC / RTL Design Engineer An accomplished ASIC Design Engineer will bring strong RTL coding skills and a good Degree in Electronics to a cutting edge Semiconductor Company offering a great salary package.This innovative Semiconductor company enjoying sustained growth by providing solutions critical to the evolution of the...
-
Senior Field Service Engineer
2 months ago
Reading, UK, Berkshire, United Kingdom Cento Full timeJob Title: Security Training & Technical Services Field EngineerLocation: Southern RegionAs a Training & Technical Services Field Engineer, you will provide hands-on technical support, conduct comprehensive training programs for clients, and ensure optimal performance of equipment through on-site troubleshooting and maintenance.Position Overview:The Training...
-
Senior Process Engineer
3 months ago
Reading, UK, Berkshire, United Kingdom Brightsmith | B Corp™ Full timeSenior Process Engineer – Renewable energybrightsmith are proud to partner with a leadingtechnology company based in the UK to expand their team. This is an opportunity for purpose driven experts to join a business launching products into multiple sectors globally and commencing a period of growth and change.Senior Process Engineer responsibilitiesProvide...
-
Systems Engineering Manager
2 months ago
Reading, UK, Berkshire, United Kingdom Matchtech Full timeSystems Engineering Manager role within the defence sector working for one of the UK’s leading businesses within cryptography and data security!We are looking for someone with a systems engineering background who has moved into an engineering management role of a multi-disciplined team of engineers, delivering complex, technical engineering projects.This...
-
Technical Project Manager
1 month ago
Reading, UK, Berkshire, United Kingdom Areti Group | B Corp™ Full timeAreti have partnered with a leading business who are looking to disrupt the market they operate in.Technical Project Manager Salary Range - £60 – 70k Location: Based in Reading – Options for flexibility/Hybrid This role involves coordinating with different teams, managing resources, and communicating with stakeholders to deliver project...
-
Technical Service Representative
3 weeks ago
Reading, Berkshire, United Kingdom myGwork Full timeThis job is with AkzoNobel, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance...
-
Machine Learning Engineer
4 weeks ago
Reading, Berkshire, United Kingdom Hewlett-Packard Full timeHP is a Fortune 100 technology company with $58+ Billion in revenue, with over 50,000 employees operating in more than 170 countries around the world. We provide technology and services that help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create...
-
Reading, UK, Berkshire, United Kingdom Bechtel Corporation Full timeMust be a UK Passport HolderMust Have or be able to obtain UK Security Clearance for Nuclear ProjectsProject Overview:For more than 70 years, Atomic Weapons Enterprise (AWE) has supported the UK Government’s nuclear defence strategy and the Continuous At Sea Deterrent. They use nuclear know-how and technical expertise to provide innovative solutions that...
-
Commissioning Engineer
2 days ago
Reading, UK, Berkshire, United Kingdom Premier Group Recruitment Full timeROLE – Commissioning Engineer (Mechanical)SALARY – Competitive, based on experience TYPE – PermanentLOCATION – West Berkshire (worldwide travel is required)My client designs and manufactures specialist equipment for process industries. They are looking for a Mechanical Commissioning Engineer to join their team based in West Berkshire on a permanent...
-
Senior Mechanical Design Engineer
2 days ago
Reading, UK, Berkshire, United Kingdom Thames Water Full timeAre you a Senior Mechanical Engineer with a passion for innovation and problem-solving? Join our team to support the creation of the 'Intelligent Client' driving our AMP8 ambitions and beyond. Your role will involve leading complex design processes in the water and wastewater industry, collaborating with multi-disciplinary teams, and ensuring...
-
Security Engineer
4 weeks ago
Reading, UK, Berkshire, United Kingdom Cento Full timeSecurity Systems Installation EngineerReading/M4 CorridorUp to £55,000Responsibilities:Install a variety of enterprise-level security systems, including CCTV, intruder alarms, access control systems, and fire alarms.Conduct system testing and commissioning to ensure installations meet required standards and specifications.Provide technical support and...
-
SCADA Engineer
2 days ago
Reading, UK, Berkshire, United Kingdom Stirling Warrington Full timeSCADA EngineerReading, BerkshireUp to £60,000 (DOE) Benefits:Discretionary annual bonus.Option for hybrid / remote working.Subsidised childcare and gym memberships.We are looking to recruit a SCADA Engineer, who will work in close collaboration with a variety of departments, including Estimating, Procurement and Engineering in order to check specific client...
-
Principal Mechanical Engineer
2 days ago
Reading, UK, Berkshire, United Kingdom Thames Water Full timeAs the Principal Mechanical Engineer, you have a unique opportunity to lead a dynamic team of engineers. Your leadership will be instrumental in shaping the ‘Intelligent Client’ that will propel us towards our ambitious AMP8 goals and beyond. Your expertise in Mechanical Engineering is essential but crucial to the success of our pioneering projects.Join...
-
Principal Software Engineer
4 weeks ago
Reading, UK, Berkshire, United Kingdom Verso Recruitment Group Full timeAre you an experienced Principal Software Engineer - Embedded Systems seeking a new challenge in embedded systems?Our Reading based client is a well-established leader, in designing and manufacturing cutting-edge products for a wide range of industries and applications. We're looking for a skilled Principal Software Engineer with deep expertise in...
-
Principal Software Engineer
2 days ago
Reading, UK, Berkshire, United Kingdom Verso Recruitment Group Full timePrincipal Software Engineer – Embedded C Ready to lead and innovate in embedded systems?Are you a seasoned Principal Software Engineer with a passion for embedded systems and a strong track record in both individual contributions and technical leadership?Our client, based in Reading, is THE LEADER in the design and manufacture of high-tech products...