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Technology Operations Manager
2 months ago
Technology Operations Lead
Location: London – Hybrid
Salary: Up to £70,000
Skills: IT Service Management, IT Operations, ISO 27001, MS365, JIRA, Desktop Support,
About the Role:
Are you a proactive and personable Technology Operations Lead looking to make a significant impact in a rapidly growing FinTech? We’re on the hunt for a talented individual to join our client, a leading FinTech firm, where you’ll play a crucial role in shaping and delivering a world-class technology service across the UK, UAE, Bahrain, and Saudi Arabia.
This position sits at the heart of a modern, cloud-first architecture and technology stack. Your mission? To ensure a seamless and consistent tech experience for all team members across multiple geographies.
Key Responsibilities:
- Lead the daily operations of the TechOps function, managing a wide range of technologies and activities aligned with industry best practices and service excellence.
- Collaborate closely with both technical and non-technical teams to scope, source, implement, maintain, and support key technologies.
- Drive integration, automation, and orchestration initiatives to enhance user experience and efficiency.
- Implement, maintain, and continuously improve IT Service Management (ITSM) processes, covering request, issue, incident, problem, and change management.
- Serve as the escalation point for complex projects, incidents, and problems, coordinating end-to-end resolution.
- Foster effective communication, collaboration, and stakeholder management across the business, ensuring timelines and objectives are met.
Requirements:
- Proven experience in technology operations, including procurement, vendor management, endpoint management, network management, access control, and user support.
- Hands-on expertise in macOS, Windows, and various cloud technologies, including Microsoft 365, Azure, Jira, Confluence, SSO, and zero-trust environments.
- Background in a regulated tech environment with knowledge of international standards, preferably ISO 27001.
- Advanced understanding of service management disciplines with qualifications such as ITIL, MCSE, or equivalent experience.
- Strong stakeholder management skills, capable of influencing, negotiating, and managing expectations.
- Experience in cloud hosting environments like AWS and a plus if you’ve worked in Open Banking, Financial Services, or FinTech.
- Leadership experience, whether managing a small team or mentoring individuals.
If you’re a hands-on technical manager with a passion for building exceptional technology services and thrive in a collaborative, high-performing environment, we want to hear from you This is more than just a role – it’s an opportunity to be part of a mission-driven company that’s making waves in the FinTech industry.
IT Service Management, IT Operations, ISO 27001, MS365, JIRA, Desktop Support
