Senior Project Manager

3 weeks ago

London, UK, United Kingdom Canada Life Limited Full time
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

We have a large complex programme to modernise our Customer Services operation and systems, within which there are multi-faceted delivery streams, a very keen Steerco and Business Sponsor who know exactly what they want, and we're looking to enhance the existing team with a Senior PM who has managed such complexity before, can work effectively with Steerco/Sponsor management and direct the existing PMs on a day to day basis. Ideally the person would have solid Transformation experience, have a background in Customer Services process enhancements and a strong understanding of Agile.

The Senior Project Manager is accountable for driving delivery of strategic / complex projects and programme of work to achieve defined objectives, they are supported by a multi-disciplined team across the IT & Change function and key business users as well as senior stakeholders across the organisation to maximise the achievement of the delivery outcomes.

The Senior Project Manager has autonomy to manage, oversee, monitor and approve all elements of assigned projects from inception to completion, including proposals/business case development, planning, procurement, external party management, testing, delivery, acceptance of projects and achievement of benefits.

The Senior Project Manager will articulate and maintain a clear line of sight through package/project delivery to the over-arching strategic objectives of the portfolio team.

Duties/Responsibilities
  • Plans and directs the integration of project team members across multiple sites and disciplines, including the integration of product teams and representing various functional areas within the company to deliver the desired business outcomes
  • Responsible for the project delivery, following Transformation Office processes and outcomes for all stages of project lifecycle
  • Responsible for regular and accurate reporting of financial information, and ensuring that the financial performance within the project is maximised
  • Is responsible and accountable as the main point of escalation for project deliverables throughout the project lifecycle managing all aspects of the day to day administration and control of project activities, removing blockages from delivery team or scrum master
  • Demonstrates strong communication skills and engagement with all levels of the organisation including senior stakeholders with regular and accurate reporting
  • Is responsible for effective change control management and impact assessment
  • Provides leadership within IT & Change function to champion best practices and standards and ensures that projects adhere to them providing feedback on enhancements
  • Works with Portfolio Lead to develop and maintain the Portfolio Roadmap
Skills, Knowledge and Experience
  • Strong working knowledge of project management best practices and delivery disciplines (Project Management, Portfolio Planning, Governance, budgeting, controls, benefit realisation) within a Financial Services organisation
  • Experience of Project Delivery methodologies and practices (Waterfall and Agile and Lean practices)
  • Possesses excellent communication and presentation skills both verbally and in writing and to ability to lead professionals across various disciplines
  • Displays commercial acumen when working with external parties and delivering project outcomes
  • Excellent Communication skills, with experience of technical and non-technical communication with ability to confer a technically detailed scenario in a manner that is easily understood by those stakeholder groups
  • Experience of working effectively in pressure situations
  • Ability to multi-task and effectively manage large complex projects and multiple workstreams within a project
  • Aptitude for analytical and creative thinking, with a keen attention to detail
  • Strong team player with problem-solving mindset
  • An optimistic and upbeat personal manner, with ability to motivate and engage others
  • Proven experience and skill in acting independently with initiative and decisiveness, coupled with a keen awareness of when to escalate issues
Qualifications
  • Prince II or PMP qualification required
  • Agile qualification, or studying towards certification
  • Educated to degree level or equivalent experience in Project Management
Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you

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