![RP International](https://media.trabajo.org/img/noimg.jpg)
IT Systems Analyst
2 weeks ago
Job Title: IT Systems Analyst
Salary: £45-55k
Location: Gibraltar / Remotely
RP International are currently partnered with a leading Telecoms provider in Gibraltar who are seeking an IT Systems Analyst. In this role you will be a subject matter expert in all technology, infrastructure, software and functions underpinning Communication Service Provider (CSP) Business Support Systems (BSS).
Scope and Remit
BSS operations:
- Reporting and tracking bugs, issues, and enhancement requests related to our Customer Relationship Management (CRM) platform.
- Collaborating with CRM suppliers to resolve software defects and improve system functionality.
- Deploying hotfixes and new releases using standard ITIL and ISO frameworks.
- Assisting frontline customer care teams with CRM-related issues, troubleshooting problems, and providing timely solutions.
Provisioning, orchestration, and fulfilment operations:
- Troubleshooting provisioning issues by understanding the underlying network functions and dependencies.
- Analysing provisioning requests, ensuring accuracy, and resolving provisioning failures promptly.
- Collaborating with network operations teams to optimize provisioning processes and maintain service quality.
- Implementing improvements to provisioning workflows for efficiency and reliability.
Product and service configuration:
- Acquiring in-depth knowledge of the Enterprise product catalogue structure within the BSS system.
- Configuring new products and services, ensuring accurate representation of offerings.
- Understanding the product structure and relationships within BSS (CRM), including bundling and dependencies.
- Proficiently configuring workflows that products and services can trigger, aligning them with customer requirements.
- Collaborating with business analysts, product managers and marketing teams to accurately translate product specifications into BSS (CRM) configurations.
- Performing regular audits to ensure the alignment of configurations with the evolving product and service portfolio.
- Supporting product owners with product-related inquiries, troubleshooting, and updates within the BSS (CRM).
- Providing training to relevant teams on how to effectively use and present newly configured products and services to customers.
Billing, charging & rating operations:
- Responsible for conducting billing and charging related operations.
- Investigating billing discrepancies, rectifying errors, and ensuring timely resolution.
- Collaborating with billing and finance teams to validate and reconcile customer invoices.
- Identifying opportunities to optimise billing processes and reduce billing errors.
- Configuring rating schemas.
Call Detail Record (CDR) and mediation operations:
- Understanding and supporting the mediation functionality, responsible for collecting, transforming, and processing network usage data.
- Collaborating with mediation system vendors to troubleshoot and resolve issues related to data collection, transformation, and aggregation.
- Ensuring the accuracy and integrity of data ingested into the mediation system.
- Implementing improvements to mediation workflows and data processing for efficiency and accuracy.
- Monitoring the performance and reliability of the mediation system, addressing any anomalies or bottlenecks.
- Working closely with data analysts to ensure timely access to accurate usage data for reporting and billing purposes.
- Providing guidance and support to internal teams regarding the use of mediation system data for analytics and reporting.
- Understanding of TAP & BCE.
Systems performance monitoring:
- Monitoring the performance and stability of the BSS & OSS ecosystem.
- Proactively identifying performance bottlenecks and implementing solutions to enhance system efficiency.
- Conducting regular system health checks and generating performance reports.
User Support and Training:
- Providing user support to internal teams and stakeholders using BSS systems.
- Conducting training sessions to ensure end-users understand and effectively utilize BSS tools and features.
Documentation and Knowledge Sharing:
- Maintaining comprehensive documentation related to BSS systems, including system configurations, procedures, and troubleshooting guides.
- Sharing knowledge and best practices within the team and across relevant departments.
-
IFS Technical Systems Analyst
1 month ago
London, UK, UK, United Kingdom IT Works Recruitment LTD Full timeI’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations.As an IFS Technical System Analyst, you will ensure that all updates, customisations, integrations, and migrations are...
-
IFS Technical Systems Analyst
4 weeks ago
London, UK, UK, United Kingdom IT Works Recruitment LTD Full timeI’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations.As an IFS Technical System Analyst, you will ensure that all updates, customisations, integrations, and migrations are...
-
Data and CRM Systems Analyst
4 weeks ago
UK, UK, United Kingdom identifi Global Resources Full timeCRM Systems AnalystLondon - hybridSalary: up to £65,000We are seeking a talented CRM Systems Analyst to join our esteemed client's team. Our client, an award-winning city law firm renowned for building lasting relationships with both public and private sector clients, is dedicated to providing the highest quality of service while fostering a supportive,...
-
Finance Systems Support Analyst
1 month ago
London, UK, UK, United Kingdom DGH Recruitment Full timeFinance Systems Analyst - £70k - London / HybridA fantastic opportunity has arisen for a Finance Systems Analyst to join our London based global law firm on a permanent basis.Provide high quality and expert financial systems support to our global user communityManage 3E support calls in a timely manner using the agreed incident management processes and...
-
Finance Systems Support Analyst
4 weeks ago
London, UK, UK, United Kingdom DGH Recruitment Full timeFinance Systems Analyst - £70k - London / HybridA fantastic opportunity has arisen for a Finance Systems Analyst to join our London based global law firm on a permanent basis.Provide high quality and expert financial systems support to our global user communityManage 3E support calls in a timely manner using the agreed incident management processes and...
-
Junior Business Analyst
4 weeks ago
UK, UK, United Kingdom Spectrum IT Recruitment Full timeJunior Business Analyst Up to £36,000 12 Month Fixed Term Contract As a Junior Business Analyst you will be an integral part of the team managing the IT project pipeline. This fixed-term role focuses on supporting robust IT processes that align with business engagements. You will work on defining, reviewing, and improving processes while adhering to key...
-
Senior Credit Decisioning Systems Analyst
2 weeks ago
UK, UK, United Kingdom MERJE Full timeSenior Credit Decisioning Systems Analyst- Remote- up to £55KThe CompanyA leading financial services company is looking for a Senior Credit Decisioning Analyst to join their team. This company is dedicated to providing exceptional service to its customers and is passionate about making a difference in the financial industry. They are committed to creating a...
-
Lead Business Systems Analyst
2 weeks ago
UK, UK, United Kingdom Sapiens Full timeDue to our increased expansion globally, Sapiens UK is seeking a Lead Business Systems Analyst to join our Cardiff-based team. This is an exciting opportunity for somebody who enjoys taking the lead on key projects and who enjoys travel as part of their role.As we develop and deliver software solutions to Insurance providers, it is important that you have...
-
Business System Analyst
1 month ago
UK, UK, United Kingdom Middleware Talents Full timeRole: Business System analystLocation: Ideally London, but hybrid or remote are also optionsContract length: Initially 5—6 monthsP&C insurance domain exp is mandatory Required:Knowledge of Underwriting and UK/London MarketExperience with Workbench applications/tooling – Send underwriting workbench preferred.Strong verbal and written communication7+ years...
-
Systems Support Analyst
1 month ago
UK, UK, United Kingdom Franklin Bates Full timeTake on a wonderful opportunity to join a prestigious education establishment in a picturesque area of West Kent in a full-time permanent role as a Support & Server Analyst as part of a growing IT team. Enjoy a varied role where you will bring skills across helpdesk support and server support into this blended role, as well as benefiting from support and...
-
Business Systems Analyst
3 days ago
UK, UK, United Kingdom Hartmann Young Full timeDuration - 12 months.Desired experience8+ years of MDM hands-on development experience as a developer with 2+ years of STEP (STIBO) MDM hands-on development experience;Understanding of MDM master data Lifecycle;Strong knowledge in STEP's capabilities of Data Ingestion, Data Modelling, Data Quality/Validation, Match/Merge process and logic, and data...
-
EPR Business Analyst
1 month ago
West Midlands, UK, UK, United Kingdom IT Works Health LTD Full timeThe Business Analyst in Digital Health will be instrumental in the successful implementation of an Electronic Patient Record (EPR) system within the NHS. This role requires close collaboration with healthcare professionals, IT teams, and other stakeholders to gather and document business requirements, optimize workflows, and ensure the seamless deployment of...
-
Systems Support Analyst
1 month ago
London, UK, UK, United Kingdom Student Cribs Full timeWe are looking for skilled and experienced individual to join our Digital team as a Systems Support Analyst. ResponsibilitiesOverseeing the development of software products and applications. Eliciting and briefing functional requirements through process mapping. Ensuring systems are operating within business standards. Contributing to systems planning,...
-
Systems Support Analyst
4 weeks ago
London, UK, UK, United Kingdom Student Cribs Full timeWe are looking for skilled and experienced individual to join our Digital team as a Systems Support Analyst. ResponsibilitiesOverseeing the development of software products and applications. Eliciting and briefing functional requirements through process mapping. Ensuring systems are operating within business standards. Contributing to systems planning,...
-
Risk Decision Systems Analyst
2 weeks ago
UK, UK, United Kingdom Harnham Full timeRISK DECISIONS SYSTEMS ANALYST£40,000 REMOTEThis is a wide-scoping role that could see you work on managing and enhancing decision engines, automating wider lending decisions, root cause analysis and wider portfolio analytics for a growing start-up lender. This role is ideal for a driven candidate who is looking to take their career to the next level.THE...
-
Finance Systems Analyst
2 weeks ago
London, UK, UK, United Kingdom DVF Recruitment Full timeI am currently working with a global leading law firm with expertise in litigation/dispute resolution and advisory services. My client is looking to make an exciting hire for a Finance Systems Analyst to sit amongst their finance team. The Finance team is made up of Financial Systems, Financial Control, Financial Planning and Reporting, Management...
-
Business Analyst
1 month ago
UK, UK, United Kingdom Gleeson Recruitment Group Full timeBusiness Analyst – Waste Management – Contract My client is a Midlands-based waste management business who are looking for a strong IT Business Analyst that has a background in implementing or integrating waste management systems (ERP). This role has a competitive daily rate on offer. This role is remote but does have the need for sporadic travel up and...
-
SOC Analyst
1 month ago
UK, UK, United Kingdom Dynamic Search Solutions Full timeSOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000Qualifications: Must be eligible for SC ClearanceWork Schedule: Shift-based rota, including day and night shifts.The companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing,...
-
SOC Analyst
4 weeks ago
UK, UK, United Kingdom Dynamic Search Solutions Full timeSOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000Qualifications: Must be eligible for SC ClearanceWork Schedule: Shift-based rota, including day and night shifts.The companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing,...
-
Test Analyst
18 hours ago
UK, UK, United Kingdom Futures Full timeTest Analyst - NHS, RTT, ERS, PAS - Contract - £250 per day - Outside IR35 - 2 days per week in officeWe have an urgent need to hire an experienced Manual Test Analyst to work on an implementation of an EPR at an NHS Trust. The specific work stream that you would be aligned to is working on the Referral to Treatment (RTT) and e-Referral Service (ERS) part...