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Network Operations Center Engineer
5 days ago
Our client is looking to expand their Network Support team and are looking for a 2nd Line Network Engineer to join the team in Solihull on a £30k salary.
About you
- Excellent communication and interpersonal skills
- Self-Motivated, Driven, Passionate and Enthusiastic
- Able to operate effectively in difficult and pressurised situations
- Excellent written and verbal English communication skills
- Driven to provide customers with an excellent service
- Great attention to detail
Essential Skills / Experience
- Previous experience working in an ISP or service desk environment
- Keen interest in IP networking and WAN technology
- Excellent problem-solving and troubleshooting skills
- Good understanding of IP Networking, WAN technologies and Network security
- Hands on experience in, implementing and supporting LAN/WAN network equipment, network protocols and communication standards (Cisco & Juniper)
Desirable Skills / Experience
- Good knowledge of Firewalls (Juniper, Checkpoint, Cisco ASA or FortiGate)
- Familiarity with network monitoring and management tools (one or more; SolarWinds, PRTG etc.)
- Knowledge and experience of VPN and Remote Access solutions
- CCNA or JNCIA certified - or working towards
About the role
- Providing customers with an excellent level of support on faults and change requests via our helpdesk.
- Configuring and troubleshooting network devices including switches, routers, firewall, as well as a good understanding of networking protocols such as VLANs, NAT and VPNs.
- Assist in planning and notifying customers about planned and emergency network maintenance
- Assisting in the delivery of complex projects within agreed timeframes
- Provisioning of new services on our ISP core infrastructure.
- IP Address Management and VLAN Management
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