Digital Support Assistant

1 month ago

City Of London UK, Central London, United Kingdom Teaching Personnel Full time

About Us:

Judicium Education exists to keep schools and trusts safe by providing trusted professional services that focus on quality, reliability, and scale. We believe in the power of our people and encourage self-driven innovation. We work with you to drive your career development, providing you with learning opportunities and great specialist support.

As part of our service offering, Judicium Education provide an impressive number of popular online training courses specifically designed to meet the needs of schools, all delivered via our E-Learning platform. We have recently migrated over to a new e-learning platform, and as part of this, have the requirement for a Digital Support Assistant to join us on a six-month Fixed Term Contract, to provide critical customer service and support for our customers and clients.

About the Role:

The Digital Support Assistant will be responsible for providing customer assistance and support to users migrating over to our new E-Learning Platform. They will provide critical support to our clients to troubleshoot time-sensitive issues or queries, resolve user problems, and escalate complex issues as necessary. The role involves proactive monitoring of systems, maintaining documentation, and collaborating with other teams to ensure seamless digital operations.

Day-to-day, you will:

  • Monitor our inbound email inbox and ticketing system, supporting users to address enquiries and resolving issues related to our new E-Learning Platform post-migration.

  • Utilise problem solving skills to troubleshoot problems such as password resets and access issues, as well as supporting users utilising the system effectively.

  • Support with the delivery of communication to clients surrounding any system changes and what that means for them.

  • Develop and maintain a comprehensive knowledge base and documentation of FAQs, common issues, resolutions, and troubleshooting steps to facilitate efficient support delivery and knowledge sharing.

  • Collaborate with internal stakeholders to address or escalate any wider issues.

  • Assist with ad-hoc reporting and data-sorting requests.

About You:

  • Some prior experience or success in an administrative role, ideally working with a Learning Management System, E-Learning platform or similar.

  • A strong customer service mindset and skills.

  • Effective problem-solving skills with the ability to use initiative to triage, investigate, and resolve customer issues autonomously.

  • The ability to communicate professionally, both verbally and in writing.

  • Pro-active, with the ability to pre-emptively troubleshoot and spot trends.

  • Knowledge of Excel and Microsoft Office Suite.

  • Knowledge of E-Learning or LMS systems would be advantageous.

  • Knowledge or experience working with a CRM would be advantageous, though not essential.

Our Benefits:

  • Hybrid working, with collaboration being one of our values, we expect regular presence in our well-situated London Cannon Street office to connect with our teams in person.

  • 28 days holiday (pro-rata for this fixed-term contract).

  • From day 1, free life assurance covering up to x4 your salary.

  • Employee and Employer Pension contributions after 3 months service.

People are at the heart of what we do. It's our aim to create an environment and employee experience, which inspires and encourages our people to do their best work. We spend a significant portion of our lives at work, and we believe it's really important to make this as enjoyable as possible.

We're passionate about promoting a culture of openness, fairness, and inclusivity, we want everyone to have personal dignity at work and be empowered, so you can be your best, true authentic self each and every day.

By joining Judicium and the wider Supporting Education Group, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.

JUDICINDEED

  • Contract, Influencer Manager

    3 weeks ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment Group Full time

    Influencer Manager£250-£300 per day, outside IR352 month contract, potential to extendStart date: ASAPFull time, 2 days per week in the office (non negotiable) My Client are a leading Influencer Marketing Agency who are looking for an Influencer Account Manager to support them across some of their Major Clients.You will be reporting into the Head of...

  • Contract, Account Manager

    3 weeks ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment Group Full time

    (Senior) Account Manager£250 per day, outside IR356 month contractFull time - 3 days per week in the officeMy client is a globally renowned Marketing Company who are looking for an Integrated Account Manager to work on a leading supermarket brandYou will be reporting into the Head of Client ServicesThe RoleCultivate and maintain strong, professional...

  • Digital Analytics Lead

    1 month ago

    City Of London, UK, Central London, United Kingdom Harnham Full time

    DIGITAL ANALYTICS LEAD - LONDON - HYBRIDUP TO £80,000 The CompanyThe company is undergoing a digital transformation, deploying advanced tools and technology to redefine the customer journey across multiple markets. They are looking for a Digital Analytics Lead to shape and enhance the digital experience, managing marketing and analytics tags, generating...

  • Amazon Campaign AD

    2 weeks ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment Group Full time

    Amazon Campaign Account DirectorAmazon Campaign Account Director - Media Agency - London - £65,000 + bonusThe CompanyMy client is a leading global advertising, marketing, and corporate communications agency.They provide services to over 5,000 clients across 100 countries.This is a fantastic opportunity for an experienced Biddable specialist that has...

  • Associate Director

    1 month ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Associate Director Associate Director - Social Agency - London (Hybrid) - £70-80kThe AgencyThis creative and vibrant social marketing agency are focused on assisting various FMCG and retail brands in connecting with their audiences across multiple social media channels. Their expertise lies in developing engaging content that speaks to relevant audiences,...

  • Programmatic Specialist

    3 months ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Programmatic Specialist, London, £50k The Company A leading global media business is seeking a Programmatic Specialist to join their team! The Role As a Programmatic Specialist, your key responsibilities will include:Leading and managing campaign setup, optimisation, and advising team members on best practices.Collaborating with the Head of Digital...

  • Senior Paid Media Executive

    3 months ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Senior Paid Media ExecutiveSenior Paid Media Executive - Media Agency - London - £36,000The CompanyI am currently working with a purpose led digital marketing agency that works with charities and sustainable brands. They specialise in Performance Marketing and CRO and due to high growth, they are looking for a Senior Paid Media Executive with 2-3 years +...

  • Digital Preservation Specialist

    2 days ago

    City of Westminster, Greater London, United Kingdom Digital Preservation Coalition Full time

    Digital Preservation Coalition: Seeking a Digital ArchivistWestminster, London, with occasional travel to East Sussex. Estimated salary: £42,000+ per annum.This is a Fixed Term position at Nyland, a single family office supporting a family with their private affairs and personal projects, and supervising the management of their homes and staff. We are...

  • Social Marketing Specialist

    2 months ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Social Marketing Specialist, London, 32-34k The Company My client is a UK-based e-commerce company specialising in health, wellness, and home goods, managing multiple brands and focusing on quality products and strong online presence. The Job As the Social Marketing Specialist, your responsibilities will include: Collaborating with the marketing team...

  • Contract, Community Manager

    1 month ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Part time

    Part Time Community Manager £225 per day, outside IR35 (£30 per hour)3 hours of work per day (including weekends) till EOY Start date: Monday 11th You must have the right to work in the UK, however this role is fully remoteMy Client are a leading Consumer tech brand Marketing Agency who are looking for an Influencer Account Manager to support them across...

  • Business Support Manager

    1 week ago

    City of London, London, Central London, United Kingdom Hestia Housing Support Full time

    Please be advised that applications will be reviewed the first week of January 2025. We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health &...

  • Contract, Content Creator

    1 month ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Content Creator 1 month rolling contract £275 per day, outside IR35 Full time, 2 days in the office My client is an amazing Creative, Social & PR Agency who I am been dying to work with for a long time. They're looking for a Content Creator to support them across their clients, that include some leading FMCG brands. You will be reporting into the Head...

  • Project Assistant – Digital Media

    1 week ago

    London, Greater London, United Kingdom Salt Digital Recruitment Full time

    We are currently looking for a skilled Digital/Project Assistant to support our operations in South-east London.Key responsibilities will include:Basic website testingData managementThis is a permanent position offering a salary of £27-32K per annum and flexible working arrangements.The ideal candidate will have relevant skills and experience in data...

  • Digital Marketing Executive

    4 weeks ago

    Shoreditch, UK, East London, United Kingdom Digital Waffle Full time

    An eCommerce-focused gifted experience company is on the hunt for a Digital Marketing Executive to join their team, working on the full digital marketing mix with a data-driven attitude.Location: London (Shoreditch - full-time in office)Salary: Up to £25,000 per annum, moving to £30,000 after 6 month probation. One year’s worth of experience in a Digital...

  • Information Technology Support Specialist

    2 weeks ago

    City Of London, UK, Central London, United Kingdom MNK Re Limited Full time

    At MNK, we rely on our IT systems to power the solutions that help customers around the world. We’re seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and...

  • Senior Business Development Representative

    2 months ago

    City Of London, UK, Central London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Job Title: Senior Business Development Representative Location: Remote / HybridSalary: £30k - £45k + Commission Our Client: Our client is revolutionizing the online shopping landscape with their cutting-edge AI Personal Shopper technology. By combining artificial intelligence (AI) and immersive tools like augmented reality (AR), their platform enhances...

  • Marketing Executive

    4 weeks ago

    City Of London, UK, Central London, United Kingdom Kindred | Marketing Recruitment Specialists Full time

    Marketing Assistant / Marketing ExecutiveSalary: up £29,000 per annumLocation: London / E1 (nearest tube stations Whitechapel / Bethnal Green / Stepney Green)Probation will be office based 4/5 days per week, following a successful probation homeworking is on offer with up to 2 days from home. With this in mind candidates living in London or a very short...

  • Senior Android Developer

    2 weeks ago

    City Of London, UK, Central London, United Kingdom Digital Waffle Full time

    Job Title: Senior Android DeveloperLocation: London, UKSalary: £60-£70kAbout the Role:We are partnered with an innovative tech company that delivers cutting-edge solutions to regulated industries such as Finance and Healthcare. We're looking for a Senior Android Developer to join their team in London. In this pivotal role, you will take full ownership...

  • Assistant Buyer

    3 weeks ago

    City Of London, UK, Central London, United Kingdom Zachary Daniels Full time

    Accessories Assistant Buyer | Central London | Menswear | Premium Fashion | Circa £30,000 + Benefits | Hybrid Working This is a renowned UK and international high-street retailer with a rich legacy in menswear, known for our trend-setting collections. They're a tight-knit, dynamic team, who are seeking an Assistant Buyer with a passion for accessories...

  • Executive Assistant

    1 month ago

    City Of London, UK, Central London, United Kingdom Eden Recruitment Ltd Full time

    Are you an experienced Executive Assistant seeking an exciting opportunity within a leading global financial services firm? We are recruiting for a highly organised and proactive Executive Assistant to support a newly appointed Managing Director, known for his strategic client focus, as he builds and expands his portfolio. This role also provides support to...