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Customer Service Executive
2 months ago
Are you passionate about delivering exceptional customer service and managing events? We are looking for a dynamic Events Customer Services Executive to join our team
Key Responsibilities:
- Manage registration desks and provide onsite customer service at international events.
- Process registrations accurately using in-house systems.
- Set up events in CRM and CVENT platforms in collaboration with the team.
- Support delegates through their booking process.
- Handle invoicing, credit control, and refund processing.
- Oversee end-to-end customer service for each event.
- Assist with delegate networking platforms.
- Liaise with on-site registration companies for large events.
- Process visa applications for overseas delegates.
- Prepare and reconcile all registration administration before and after events.
Qualifications:
- Willingness for extensive international travel and occasional late work hours.
- Experience in customer service or administrative roles.
- Ability to work under minimal supervision and meet strict deadlines.
- Strong numerical skills, including invoicing, budgets, and credit control.
- Proficiency in Microsoft Office and handling large data sets.
- Excellent team player with exceptional attention to detail.
- Strong planning, organizational, and multitasking skills.
- Effective communicator with both internal and external audiences.
- Proactive and initiative-taking mindset.
We welcome applications from a diverse range of candidates.
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