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Customer Service Specialist

4 months ago

Camberley UK, Surrey, United Kingdom Randstad Full time

Job Title: Customer Fulfillment Analyst (Polish OR Ukrainian fluent)

Contract length: 10 months

Salary: Circa £28,000 per annum

Location: Camberley, GU16 7AJ (in office 4 days per week)


Main Responsibilities

  • To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets
  • To work closely with other members of the customer Fulfillment team, as well as the
  • Associate Manager to provide outstanding service to all customers
  • To maximize collaborative ways of working with trade customers through analysis and communicating recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives
  • To professionally manage stock allocations together with the centralized team, in line with local sales & supply chain teams’ expectations in low or out of stock situations.
  • To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers
  • Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade event


Requirements

  • Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
  • Previous experience in Customer Services (including order management) is desirable.
  • Should be of graduate caliber (Economic or management engineering would be preferable)
  • Additional European Language (preferred)
  • Excellent attention to detail with intermediate level Word, Excel and Outlook and strong numerical skills


Must Have

  • Good communication skills
  • Fluent English & any EU language or RU, UA, TR.
  • Ability to work on own initiative and prioritise tasks
  • Ability to work under pressure with attention to detail
  • Ability to work across multiple countries at the same time
  • Good team player skills
  • Flexibility/adaptability/respecting deadlines.
  • A sense of urgency
  • Personal ownership
  • Strong numeracy skill
  • Quick thinking/acting (Speed)
  • Ability to multitask