Lead Service Designer

1 week ago


Leeds UK, West Yorkshire, United Kingdom Mastek Full time
  • work with service managers and programme directors to develop design concepts
  • set direction and assure the quality of design delivery across teams
  • lead multiple or highly complex services
  • coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
  • think of new and innovative ways of working to achieve the right outcomes
  • act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team
  • mediate between people and mend relationships, communicating with stakeholders at all levels
  • manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales
  • speak on behalf of and represent the community to large audiences inside and outside of government
  • work collaboratively in a group, actively networking with others
  • adapt feedback to ensure it’s effective and lasting
  • use your initiative to identify problems or issues in the team dynamic and rectify them
  • identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses
  • apply a digital understanding to your work
  • identify and implement solutions for assisted digital
  • design systems for use across multiple services and can identify the simplest of a variety of approaches
  • change organisational structures to fixable and sustainable designs
  • lead on the strategy for the whole organisation, marrying business needs with innovative analysis
  • make and justify decisions characterised by high levels of risk, impact and complexity
  • build consensus between organisations (private or public) or highly independent and diverse stakeholders
  • solve and unblock issues between teams or departments at the highest level
  • understand the psychology of a team and have strong mediation skills
  • coach the organisation on team dynamics and conflict resolution
  • make and justify decisions characterised by high levels of risk, impact and complexity
  • build consensus between organisations (private or public) or highly independent and diverse stakeholders
  • be trusted by senior risk owners as an expert in security
  • apply risk methodologies at the most complex levels of risk
  • guide others in applying risk methodologies in proportion to the risk
  • use a variety of prototyping methods
  • share best practice and coach others
  • look at strategic service design end to end
  • write HTML and add new tags
  • lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met
  • give direction on which tools or methods to use
  • demonstrate experience in meeting the needs of users across a variety of channels
  • bring insight and expertise in how user needs have changed over time to ensure they're met by the business
  • apply strategic thinking to provide the best service for the end user
  • work with and challenge senior stakeholders
  • prioritise and mitigate constraints, and turn them into an advantage
  • adapt the approach depending on the constraints



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