Service Delivery Manager

1 week ago


London, UK, United Kingdom HCLTech Full time

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13 billion.


Experience:

14+ years of experience in IT industry with Manual, Automation testing along with account management skill set.

Knowledge of Financial Services, Mortgage Servicing, Banking, Insurance industries and markets is highly regarded.

Experience in Tools like Selenium, Jenkins, Azure DevOps, GIT, Bugzilla, JIRA, Elementool, TFS & MTM.

Previous experience working on large system implementation projects.

Significant experience as a manager working within software development and change across the full software development lifecycle, ideally within an enterprise context.

Experience in using and implementing agile methodologies.

Experience of mentoring of staff with a track record of maximising the individual potential of team members.

Excellent leadership skills – sets direction, builds consensus and shares a vision and values. Motivates empowers employees. Leads effectively through change and adversity.

Excellent management skills – organising work and resources, planning and setting priorities, delegating effectively, timely monitoring and performance management.

Experience of stakeholder management – building confidence, setting expectations and meeting commitments to increase customer satisfaction.

Strong interpersonal skills with proven ability to build and maintain strong relationships with staff and stakeholders.

Strong work ethic and high levels of initiative with ability to deal with conflicting priorities.

Collaborates and communicates well, builds great working relationships, influences others, challenges effectively and responds well to challenge from others, shares information and ideas with others, has good listening skills.

Curious and continuous learner – investigates, interprets and grasps new concepts.

Self-motivated and can use own initiative to recommend innovative solutions.

Pays attention to detail, finds root cause and takes a rigorous approach to problem solving.



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