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Front of House Manager

2 months ago

UK, UK, United Kingdom Search Full time

Assistant Front of House Manager, Private Membership club, Central London, up to £ 35,000


You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.


Responsibilities:

- Ensure exceptional hospitality and service standards are consistently upheld.

- Execute departmental procedures according to company guidelines.

- Cultivate a work environment aligned with company values.

- Oversee training and development of team members.


Main Responsibilities:

-Manage a team of 5 Receptionist and train them on the new It System

- Foster seamless communication within the Front of House team to prioritise excellent service.

- Drive employee satisfaction and foster a positive work culture.

- Assess business needs and provide staffing solutions to mitigate risks.

- Conduct comprehensive departmental inductions and cross-training for new team members.

- Perform appraisals and facilitate team skill development.

- Ensure compliance with HR policies and procedures.

- Maximise room sales and revenue by coordinating with the Reservations Manager.

- Implement and review departmental policies and procedures.

- Foster effective interdepartmental communication and collaboration.

- Address challenges efficiently to maintain smooth operations.

- Cultivate positive guest relations and relay feedback for service enhancement.

- Maintain knowledge of local area attractions and events.

- Support business objectives and attend team meetings.

- Assume Night Manager duties when necessary.

- Act as Duty Manager and support Front of House operations.

- Lead the Front of House team in the absence of the Manager.


Self-Management:

- Adhere to the club rules, grooming standards, and attendance policies.

- Participate in training and development programs.

- Deliver exceptional customer service exceeding expectations.

- Build strong relationships with local organisations.

- Engage with customers and guests to understand their needs.

- Enhance guest experience through valuable recommendations and information.

- Comply with health, safety, and security protocols.

- Uphold corporate code of conduct and company culture.

- Perform additional tasks as directed by the line manager.

- Commit to ongoing training and personal development.

- Collaborate effectively within a diverse team.